Working Student - Customer Care (f/m/d)

Work environment

Our Kassel depot is the largest logistics center in Europe and within the Volkswagen Group. It forms the backbone for distributing more than 450,000 genuine parts to over 170 countries worldwide. Our Customer Care department within Sales and Marketing serves as the first point of contact for our global importers, ensuring the timely processing of orders and handling of related customer inquiries. Join our international team and support us in delivering outstanding customer service—we look forward to receiving your application!

Possible tasks within this role

• Handling and tracking internal and external customer inquiries using MS Outlook
• Working with SAP to support inventory management and order processing
• Collaborating with cross-functional departments (e.g., procurement logistics, capacity planning, or pricing)
• Creating and modifying customer orders and monitoring order progress
• Communicating with customers in German and English (both written and verbal)
  
  

Qualification Requirements

• Students (including those in a gap year) in business administration, economics, languages, or a comparable field
• Good to very good academic performance
• Proficiency in MS Office applications
• German and English language level B2
  
  

The following documents must be submitted with your application

• Curriculum Vitae
• Current certificate of enrolment
• Current transcript of records
• Work permit for non-EU citizens
  
  

Keywords

Customer Support Operations, Order Management Systems, Supply Chain Communication, Service Coordination, CRM Systems, International Customer Service, Process Coordination, Client Relationship Management, Business Operations Support, After Sales Service