Working Student - Customer Care (f/m/d)
Estimated take-home
Monthly net after taxes & social security
€1,316/mo+
See tax calculatorRequired skills
Job description
Volkswagen Group posted this role. Below, we break down what it means for a working student in Kassel: your weekly hours, take-home pay and visa limits. You can also open ChatGPT or Claude with a ready-made prompt to tailor your CV, check your fit, draft a cover letter or prep for the interview.
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Description provided by Volkswagen Group
Our Kassel depot is the largest logistics center in Europe and within the Volkswagen Group. It forms the backbone for distributing more than 450,000 genuine parts to over 170 countries worldwide. Our Customer Care department within Sales and Marketing serves as the first point of contact for our global importers, ensuring the timely processing of orders and handling of related customer inquiries. Join our international team and support us in delivering outstanding customer service—we look forward to receiving your application!
Possible tasks within this role
- Handling and tracking internal and external customer inquiries using MS Outlook
- Working with SAP to support inventory management and order processing
- Collaborating with cross-functional departments (e.g., procurement logistics, capacity planning, or pricing)
- Creating and modifying customer orders and monitoring order progress
- Communicating with customers in German and English (both written and verbal)
- Students (including those in a gap year) in business administration, economics, languages, or a comparable field
- Good to very good academic performance
- Proficiency in MS Office applications
- German and English language level B2
- Curriculum Vitae
- Current certificate of enrolment
- Current transcript of records
- Work permit for non-EU citizens
Customer Support Operations, Order Management Systems, Supply Chain Communication, Service Coordination, CRM Systems, International Customer Service, Process Coordination, Client Relationship Management, Business Operations Support, After Sales Service
The gross hourly wage for working students is currently €18.33.
Contact person for this posting: Maximilian Kaeding
Working student essentials
What this Operations working student role in Kassel means for you: the weekly-hours rules, the social-contribution perks, and what international students should check before applying.
Weekly hours
Working students may work up to 20 hours a week during the semester and full-time during the breaks. Staying within this keeps your student status and the Werkstudent benefits.
Working student rulesSocial contributions
Under the Werkstudentenprivileg you're exempt from health, care and unemployment insurance contributions — only pension insurance applies. That leaves more net pay than a regular job.
Check your insuranceInternational students
Non-EU students can work 140 full or 280 half days per year (raised from 120/240 in March 2024). A working student contract usually fits within this — confirm the exact limits printed on your residence permit.
Studying in Germany
