Internship: Management Associate — Data Science & Digital Customer Experience Design (m/f/x)

Department: Customer Success

Employment Type: Fixed Term - Full Time

Location: Mannheim

Compensation: €2,410 / month

Description

This is the 5-6 months internship alternative for someone who would otherwise land at a top tech company, in quant trading, or in the analytics arm of a top consultancy (BCG X, McKinsey QuantumBlack) — but would rather work on a real B2B product with measurable customer impact than on synthetic take-home cases or slides for the partner round. We manage ~2,500 customers across 20 products — manual scaling doesn’t work. You help build the data and experimentation logic that underpins our CX operating model.

Your Responsibilities

• You model the customer journey per HUB product from onboarding to renewal and translate it into a clean data and event structure.
• You define adoption KPIs per product and build the data models in Planhat and our BI stack so that risks and opportunities become objectively visible.
• You design, build, and iterate digital customer interventions: trigger-based email sequences, in-app nudges, automated health checks — and measure impact rather than gut feeling.
• You work directly with Customer Operations, Product Experts, and our Technical Infrastructure team — you understand the data layer and manipulate it cleanly yourself.
• You formulate hypotheses, design experiments, and deliver recommendations — no hand-holding by a senior.
  
  

Your Experience

• Top student in Computer Science, Data Science, Mathematics, Physics, Business Informatics — performance before profile.
• SQL and Python are standard tools, not a learning objective; dbt, Snowflake, Looker, or equivalent are not new territory.
• Genuine business interest: KPIs are a lever for you, not an obligation. You understand why a 5% move in the activation-rate KPI is worth more than an elegant model without an audience.
• AI-native: you build with Cursor/Claude/Copilot, automate in n8n or similar, and think lifecycle logic in pipelines, not in slides.
• Excellent work as the standard — no half-baked notebooks, no “I actually wanted to validate that still”.
  
  

Join us for this and more...

• A purpose-driven mission tackling complex sustainability challenges while working alongside global industry pioneers at a fast-growing unicorn company
• Room for creativity through collaborative teamwork and an open communication culture
• Flexibility and team bonding with our hybrid work options
• Fuel for your growth journey, both personally and professionally
• Fun team events and outings with our global teams
• And, of course, free drinks and snacks