Intern (m/f/d) Customer & Partner Application Support

About the role

The AI Research Division of Agile Robots is looking for an Intern (m/f/d) Customer & Partner Application Support, who will help external customers and partners apply AI capabilities on their robot arm platform, supporting troubleshooting, documentation, and reference-application testing under guidance from the team.

Your Responsibilities

• Customer Support: Help respond to questions from customers and partners applying AI capabilities on their robot arm, under guidance from senior team members.
• Troubleshooting: Assist in diagnosing issues customers and partners report when applying AI components or pipelines on their own hardware, escalating cases that need deeper investigation.
• Documentation: Document common customer and partner issues and their resolutions to build a reusable reference for support work and other internal teams.
• Application Testing: Support testing of reference applications and pipelines to confirm they behave as expected before they reach customers and partners.
• Knowledge Transfer: Learn the team's pipelines and reference applications well enough to explain them to customers and partners in plain, non-technical terms.

Essential Skills

• Academic Background: Enrolled in a Master's degree programme in Computer Science, Robotics, Electrical/Mechanical Engineering, or a related field.
• Programming: Basic proficiency in Python, sufficient to read example code and reproduce a customer's or partner's setup.
• Communication: Ability to explain a technical issue clearly, in written or spoken English, to someone outside the immediate team.
• Robotics Familiarity: Basic understanding of how a robot arm is controlled and how its sensors and actuators connect to the software layer.

Beneficial Skills

• Simulation Exposure: Exposure to physics simulators such as MuJoCo, Isaac Sim, or Gazebo.
• ROS Familiarity: Familiarity with ROS or ROS2.
• Customer-Facing Experience: Prior experience in a support, teaching, or other customer- or partner-facing role.

What we offer

• Dynamic high-tech company combined with financial soundness and world class investors.
• Join an interdisciplinary, international team with 60+ different nationalities in a collaborative work environment.
• Lots of development opportunities in the context of our continued growth.
• Challenging tasks and impactful projects alongside experts that enable professional and personal growth.
• Corporate Benefits Program that covers health, mobility and learning with 100 € net per month.
• Modern office facilites with a rooftop terrace overlooking Munich, free drinks & fruits, and regular company events contribute to a good working environment.

About us

Agile Robots SE is an international high-tech company based in Munich, Germany with a production site in Kaufbeuren and more than 2300 employees worldwide. Our mission is to bridge the gap between artificial intelligence and robotics by developing systems that combine state-of-the-art force-moment-sensing and world-leading image-processing technology. This unique combination of technologies allows us to provide user-friendly and affordable robotic solutions that enable intelligent precision assembly. 

This is made possible by our employees, who bring out the best in each and every day with creativity and enthusiasm. Become part of this team and shape the future of robotics with us!

We are proud of our diversity and welcome your application regardless of gender and sexual identity, nationality, ethnicity, religion, age, or disability.