Working Student – Customer Service & Support

Founded in 2020 and headquartered in Munich, Snke is transforming healthtech with scalable, data-driven innovation powered by AI and big data analytics. We're experts specializing in large platforms, digital health and software-driven medical technology. By delivering a trusted orchestration layer, Snke empowers healthcare providers, societies, registries, agencies and all partners to deploy cutting-edge solutions for safe and efficient interventions and enhances patient outcomes. Beyond our Munich headquarters, we have core teams in Chicago, Heidelberg, San Diego and Tel Aviv. Snke fosters global collaboration to create technologies that are smart, enabling and holistic-helping healthcare providers deliver meaningful change.

Job Description

As a Working Student – Customer Service & Support at Snke, you will support the implementation and continuous improvement of our service management landscape. You will work closely with Customer Service, Technical Support and Quality teams to help design, implement, document, and validate processes within Atlassian tools such as Jira Service Management and Assets.

• Support the implementation and configuration of Atlassian solutions (e.g., Jira Service Management, Assets)
• Maintain and improve data quality within service management systems
• Assist in modeling, documenting, and optimizing Customer Service & Support processes
• Support process validation activities and ensure alignment between documented and implemented workflows
• Participate in user testing activities and collect feedback from stakeholders
• Collaborate with cross-functional teams to identify improvement and automation opportunities
• Contribute to ongoing digitalization initiatives
• Support continuous improvement efforts within Customer Service & Support
  
  

Qualifications

• Currently enrolled in a Bachelor's or Master's program in Business Informatics, Information Systems, Industrial Engineering, Computer Science, Medical Engineering, Healthcare Management, or a related field
• Strong analytical and structured way of working
• Interest in process management, digital tools, and service operations
• High attention to detail and data quality
• Excellent communication skills and a collaborative mindset
• First experience with Atlassian tools (Jira, Jira Service Management, Confluence, Assets) is a plus
• Knowledge of process modeling methodologies (e.g., BPMN, flowcharts) is an advantage
• Initial experience in Customer Service, Technical Support, or Operations is beneficial
• Interest in MedTech, healthcare, or regulated industries is a plus
• Basic understanding of data management and workflow-based systems
• Experience with low-code/no-code automation tools is an advantage
  
  

Additional Information

• Asupportive,internationalteamconnectedbysharedvaluesandacultureoftrust
• Meaningfulresponsibilitieswithalastingimpactonglobalhealthtech,improving medicaldecisionsandpatientoutcomes
• FlexibleworkinghoursandahybridworkmodelwithinGermany
• Parkinggarageandsecureundergroundbikestorage
• Subsidizedcompanyrestaurantandin-housecafé
• Regularafter-work,team,andcompanyevents
• Centrallylocated,modernworkspacewitha212m²rooftopterrace
  
  

Readytoapply?Welookforwardtoreceivingyouronlineapplicationincludingyour first available start date.

Contact person: Selina Feldengut