CRM Specialist Intern

At GenX Leadership Academy, we are redefining the coaching and organizational development landscape. We specialize in designing bespoke, high-impact services tailored to the unique needs of individuals and enterprises. Our core mission centers on optimizing people, operational systems, and performance metrics—fostering high-performance environments where teams and leaders operate at their absolute potential.

As we scale our operations across the German marketplace, we recognize that sustainable growth requires robust, world-class revenue infrastructure. That is why we established the Talent Accelerator Program: to bridge the gap between academic theory and high-level execution, inviting driven student professionals to build the foundational systems that drive our business forward.

We view a CRM as much more than a static database it is the heartbeat of our commercial operations and a single source of truth for our entire organisation. For this intensive 4-month program, we are looking for someone with deep technical fluency who can hit the ground running. You will collaborate directly with our Leadership, Sales, and Marketing teams to transform raw data structures into seamless, automated customer journeys.

• Platform Management: Oversee and optimize the company's core CRM platform and central customer database.
• Workflow Architecture: Design, test, and implement advanced CRM workflows, lifecycle automations, and multi-touch customer journeys.
• Data Governance: Maintain pristine CRM data hygiene by establishing strict accuracy, consistency, and completeness protocols.
• Pipeline Engineering: Build and refine lead management frameworks, pipeline structures, and scoring models.
• Lifecycle Marketing: Support email marketing automation, targeted customer segmentation, and behavior-driven campaigns.
• Analytics & Reporting: Build executive dashboards and performance reports tracking key sales, marketing, and customer success metrics.
• Cross-Functional Collaboration: Partner with Leadership, Sales, and Marketing to drive high CRM adoption and streamline operational workflows.
• Efficiency & Documentation: Identify bottlenecks to automate repetitive tasks and author comprehensive internal standard operating procedures (SOPs).

To thrive in this role, you must possess an autonomous, problem-solving mindset and a rigorous attention to detail.

• Experience: Minimum of 3 years of professional experience as a CRM Specialist, CRM Administrator, CRM Manager, Sales Operations Specialist, or equivalent role.
• Technical Stack: Advanced proficiency with enterprise CRM platforms (e.g., HubSpot, Salesforce, Zoho CRM, Microsoft Dynamics, or similar).
• Core Competencies: Proven track record in designing automated workflows, sales pipelines, and customer lifecycle frameworks.
• Data Acumen: Deep understanding of data quality maintenance, reporting best practices, and pipeline analytics.
• Soft Skills: Exceptional organizational, analytical, and documentation abilities with a high level of ownership, integrity, and proactive execution.
• Education Requirements: Registered Master’s or Bachelor’s students in German universities pursuing a degree in Information Systems, Business Informatics, Business Administration, Marketing, Sales, or a related field.

• Real-World Impact: Gain high-visibility experience building systems that solve live business challenges within the German market.
• Professional Growth: Accelerate your leadership, technical, and strategic skills through close mentorship in a collaborative team environment.
• Flexibility: Balance your studies effectively with a flexible, results-driven workload of 16–20 hours per week.
• Academic Integration: Fully compatible with university internship requirements, providing a formal contract and official credit toward your studies.