Discord Operations internship

Discord Operations Intern (m/f/d) – Remote

Location: Remote
Company: GamingCenter
Internship duration: 3 or 6 months
Start date: Flexible

About GamingCenter

GamingCenter is building a global marketplace for interactive gaming experiences.

We connect gaming communities with streamers, content creators, professional players, and professional coaches for bookable gaming sessions, coaching, community activities, and other interactive experiences.

Discord plays an important role in how our users, partners, candidates, and internal teams communicate. We are therefore looking for a Discord Operations Intern who can help us keep our servers organised, welcoming, safe, and easy to use.

About the internship

We offer two possible internship formats:

• A voluntary internship of up to 3 months, subject to the candidate’s eligibility and the applicable legal requirements

• A mandatory school or university internship of up to 6 months. Candidates must provide confirmation that the internship is required as part of their school, university, or study programme

The internship will initially be conducted remotely.

Your responsibilities

You will support the day-to-day operation and ongoing development of GamingCenter’s Discord environment.

Your tasks may include:

• Helping organise Discord channels, categories, roles, and permissions

• Supporting the onboarding of new community members, partners, interns, and team members

• Keeping welcome messages, server rules, FAQs, guides, and pinned information up to date

• Helping users understand where to ask questions and how to use the server correctly

• Monitoring community channels and identifying questions, problems, spam, or inappropriate behaviour

• Supporting moderation activities according to GamingCenter’s internal rules

• Escalating sensitive cases, complaints, safety issues, or account-related concerns to the responsible team member

• Supporting ticket management and making sure open requests are followed up

• Assisting with the creation of private Discord channels for approved sessions, teams, or internal workflows

• Helping coordinate Discord-based events, meetings, community activities, and gaming sessions

• Checking that session-related channels contain the correct information and participants

• Supporting partner and candidate communication inside Discord

• Reviewing inactive, duplicated, outdated, or incorrectly configured channels

• Testing server workflows from a user’s perspective and reporting anything confusing or broken

• Supporting basic Discord bot setup, command testing, reaction roles, automation, and troubleshooting

• Documenting recurring issues and helping improve internal Discord procedures

• Preparing simple weekly reports about community activity, open tickets, incidents, and completed tasks

This is an operations role. Coding experience is not required, although experience with Discord bots, integrations, or automation tools would be helpful.

What we are looking for

You may be a good fit if you:

• Use Discord regularly and understand how servers, channels, roles, permissions, threads, and moderation tools work

• Have an interest in gaming, esports, online communities, or digital platforms

• Communicate clearly and professionally in English

• Are patient when helping users or answering repeated questions

• Can remain calm and professional when handling complaints or disagreements

• Pay attention to detail and notice when information, permissions, or workflows are incorrect

• Can follow internal rules and know when a situation needs to be escalated

• Are comfortable working independently in a remote environment

• Can document your work clearly and keep task trackers updated

• Are reliable, transparent, and willing to ask questions instead of guessing

• Can handle access to internal information responsibly

Previous experience in community management, moderation, customer support, gaming communities, Discord administration, or event coordination is helpful but not required.

Recruitment process

Our recruitment process is designed to help both GamingCenter and the candidate understand whether the role is a good fit.

The process may include:

1. Application review

2. Short interview with the HR or Operations team

3. Practical recruitment task

4. Invitation for selected candidates to a structured 14-day pre-internship trial and assessment process

The 14-day process may include:

• GamingCenter and department onboarding

• Discord structure and permission exercises

• Moderation and support simulations

• Ticket-handling scenarios

• Community communication exercises

• Documentation tasks

• Feedback meetings

• Approved internal tasks

Candidates will not be expected to make sensitive moderation, access, security, or commercial decisions independently during the assessment process.

Candidates who successfully complete the process, and where both sides are satisfied with the collaboration, may be invited to begin the formal internship.

What we offer

• Hands-on experience in Discord and community operations

• Experience working with a gaming and creator-focused digital marketplace

• Practical exposure to moderation, support, onboarding, event coordination, and server organisation

• A structured onboarding and documentation process

• Regular feedback from the GamingCenter team

• Experience working in an international and remote startup environment

• The opportunity to suggest improvements to real community workflows

• An internship certificate following successful completion

Potential opportunity after the internship

Candidates who perform strongly and successfully complete their internship may be considered for a future Working Student or Full-Time position.

A possible future role may follow a hybrid working model with approximately two days per week at our Berlin office and the remaining days completed remotely.

Any continuation will depend on:

• Individual performance

• Reliability and communication

• Available positions and business needs

• Eligibility to work in Germany

• Availability and mutual agreement

Continuation after the internship is not guaranteed and will be evaluated individually.

How to apply

Please submit:

• Your CV

• A short introduction explaining why you are interested in GamingCenter and Discord Operations

• Your current location and time zone

• Your earliest possible starting date

• Your weekly availability

• Whether you are applying for a 3-month voluntary internship or a 6-month mandatory internship

• For mandatory internships, confirmation that the internship is required by your school or university

• A short description of your Discord experience

• Examples of Discord communities, servers, events, moderation, customer support, or gaming projects you have previously supported, where applicable

Applications are welcome from candidates of all backgrounds and identities.

GamingCenter

[email protected]