Working Student (f/m/d) IT Service & Project Support

Mode of Employment: Fixed Term / Part-Time; (20 hours / week)

Ready to shape the future of IT at Siemens? As a Working Student IT Service & Project Support (f/m/d) in MCH P, you’ll be at the heart of project operations—connecting teams, solving problems, and making a real impact every day.

What We Offer You

• Attractive remuneration package
• 30 leave days and a variety of flexible working models that allow time off for yourself and your family
• Share matching programs to become a shareholder of Siemens AG
• Continuous Learning: Benefit from specialized training and daily challenges to keep your expert knowledge up-to-date
• Innovative Environment: Be part of a team that values innovation and continuous improvement

Since each of over 300,000 employees feels that other benefits are particularly important, and we cannot list our entire benefit portfolio here, you can find more information here.

The individual benefits are subject to regulatory, contractual, or corporate conditions.

You'll make an impact by

• You support the team in ongoing ticket handling activities across various IT projects and services, ensuring that incoming requests are received, analysed, categorised, and prioritised within the myIT platform
• Building on this, you coordinate with project teams and stakeholders to facilitate timely resolution of tickets, maintaining effective communication with users and providing clear updates throughout the ticket lifecycle
• Additionally, you assist in preparing and updating service-related documentation, knowledge articles, and user guidance materials to enhance user experience and knowledge sharing
• To further improve service quality, you help identify recurring issues and proactively contribute to continuous improvement initiatives within the IT service environment
• Finally, you support the team with organisational and administrative activities related to project operations, ensuring smooth and compliant workflows

This Is How You'll Win Us Over

• Education: You are currently enrolled in a degree program in computer science, business informatics, information systems, or a related field
• Experience and Skills:
• Initial practical experience with the myIT platform
• Good understanding of ticket management processes, including intake, categorisation, prioritisation, assignment, tracking, and user communication
• Ability to translate business and technical requirements into user-oriented communication
• Ways of Working: You work reliably, are proactive, and communicate clearly in a team environment
• Languages: You have fluent English skills, both written and spoken

You are much more than your qualifications, and we believe in the potential of every single candidate. We look forward to getting to know you!

At Siemens, we believe that feeling valued and included is the foundation for doing great work. That’s why we aim to create an inclusive workplace where everyone feels a sense of belonging, and where individual perspectives and experiences are celebrated. Our commitment to fairness and respect extends to every applicant.

As an equal opportunity employer, we welcome applications from individuals of all backgrounds and particularly encourage applications from persons with disabilities.

About Us

The world never stands still. And new challenges arise every day. With a passion for questioning things, for supplying ideas, and intelligently driving things forward we are helping society move towards a smarter tomorrow. Be it with technologies that reduce carbon emissions in cities or hyperintelligent robots. This is how we are able, to tackle the most important projects and push them forward together. Help us shape the future.

www.siemens.de/careers – if you would like to find out more about jobs & careers at Siemens.

FAQ – if you need further information on the application process.