Working Student Technical Support (f/m/d)

Moxa is a leading provider of industrial networking, computing, and automation solutions for enabling the Industrial Internet of Things. With 30 years of industry experience, Moxa has connected more than 30 million devices worldwide and has a distribution and service network that reaches customers in more than 70 countries. Moxa offers a full spectrum of innovative, high-quality solutions that have been deployed in a wide variety of industries, including factory automation, smart rail, smart grid, intelligent transportation, oil and gas, marine, and mining. Moxa’s expertise gives industry partners the tools they need to harness the power of automation network convergence and make their operations smarter, safer, and more efficient. Moxa delivers lasting business value by empowering industry with reliable networks and sincere service for industrial communications infrastructures. Information about Moxa’s solutions is available at www.moxa.com .

Our Technical Support team of Moxa Europe GmbH is looking for a motivated Working Student (f/m/d) who will support customers or channels with technical issues and provide excellent customer service. This position is designed to offer you practical experience in the field of technical support, who is pursuing a degree and is passionate about technology. You will have the opportunity to work closely with experienced Technical Support Engineers professionals and gain knowledge about our products and customer support.

The assignment could be for 12 months, with around 20 working hours per week on average. An extension of the contract duration can be considered. The job requires presence in the office each working day, which means that we´re looking for someone located a nd studies in Munich.

Role

The major areas of responsibility for this role include:

• Support of providing first-level technical support to end-users via various channels, such as phone, email, or chat.
• Assist users in resolving technical questions.
• Support in analyzing technical problems reported by users.
• Work closely with more experienced technical support engineers to escalate complex issues and ensure timely resolution.
• Document technical issues and solutions via Salesforce.
• Communicate technical information in a clear and understandable manner to non-technical users.
• Provide updates to users on the status of their reported issues and ensure customer satisfaction.
• Collaborate with other technical support team members and cross-functional teams to address technical queries.
• Contribute to a knowledge base to facilitate efficient problem resolution.
• Enrolled in a relevant bachelor's or master's degree program in information technology, networking, or a related field.
• Basic understanding of switching and routing technologies.
• Show problem-solving skills and ability to think analytically.
• Excellent communication and interpersonal skills.
• Language: Excellent English ( written and spoken), German is a plus.
• Customer-focused attitude and a commitment to providing quality support.
• This role requires being in the office every working day, and therefore we're looking for someone who lives and studies in Munich.
  
  

Benefits as Working Student in Technical Support at Moxa Europe

• Gain practical industry experience in a professional technical support environment.
• Exposure to a variety of technical issues and problem-solving scenarios.
• Mentorship and guidance from experienced technical support professionals.
• Development of communication and customer service skills.
• Enrich your capabilities about cybersecurity and industrial networking.
  
  

What We Love About Moxa!

• Company: At Moxa Europe, we embody agile work practices, modern leadership, and a flat organizational structure. We empower rapid decision-making, continuous improvement, and fostering a team-oriented, empathetic culture that embodies our values daily. Celebrating our diversity with colleagues from 30 different nationalities creates a dynamic and enriching work environment.
• Compensation & Benefits : Experience a dynamic Compensation and Benefits package that includes fix & performance-oriented pay, leisure and health budgets, an individualized training budget aligned with your goals, and perks like eco-friendly commuting.
• Collaboration: At our company, Collaboration means more than teamwork - it's also about intensive onboarding support with a buddy program, structured department introductions, autonomy in your role, regular team meetings, a feedback-driven culture with goal-setting discussions, and a commitment to embracing global diversity.
• Work-life balance: We prioritize work-life balance with 30 vacation days, flexible work arrangements, remote options, and part-time opportunities. Our vibrant workplace features modern offices, a scenic rooftop terrace, and a calendar filled with team-building & sports events, Oktoberfest visit, and much more.
  
  

Are you ready to make a difference with us? We warmly invite you to explore our About Us page, where you can discover more about our team, values, and mission. Further Information about Moxa’s solutions is also available at www.moxa.com.

We look forward to receiving your application via LinkedIn or our application portal – and can’t wait to meet passionate candidates ready to make an impact!