Working Student (f/m/d) - IT Process Harmonization & Content Creation

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You'll Build

We are looking for a Working Student (f/m/d) who would like to be part of a large IT transformational project to harmonize SAP Customer Service Support. You will support the project team in refining standard processes and tools for IT Service Management (ITSM) and IT Operations Management (ITOM) by:

• Creating and maintaining work instructions and enablement materials to drive process and ServiceNow adoption
• Supporting project management by advising on cross-topics, ServiceNow usage, and end-user feedback
• Consolidating backlogs, prioritizing tasks, and ensuring efficient project execution
• Leveraging AI tools to streamline content drafting and proofreading, while proactively identifying new opportunities and use cases for AI integration
  
  

What You Bring

• Student (f/m/d) preferred in Business, Engineering, IT, or a related field with at least 3 semesters remaining until graduation
• Proficient in MS Office, particularly PowerPoint. Bonus points for experience with AI tools, markup languages, scripting, or version control
• Language skills: Fluent in English with intermediate German proficiency
• Soft skills: Attention to detail, willingness to learn, work independently and in a proactive way
• Other important skills/experience: Basic understanding of IT Service and Operations Management (ITSM/ ITOM) processes
• Working from the office in Walldorf or St. Leon-Rot is required
  
  

Where you belong

The Service Management Processes & Solutions team is driving a global IT project aimed at simplifying and harmonizing business processes, as well as integrating a new ITSM system across the entire SAP landscape.

You will work directly with the project team and will be assigned to one or more processes.

This Position Will Provide You

• Hands-on experience designing and implementing global IT projects
• In-depth knowledge of ITSM and ITOM processes
• Strong proficiency in ServiceNow
• Exposure to the SAP Generative AI Experience Lab
  
  

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 453611 | Work Area: Corporate Operations | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Part Time | Additional Locations: