People Experience Intern

About Payrails

Payrails is a global payment software company helping leading enterprises to take control of their payment operations and maximize performance. With deep experience in the payments space and firsthand knowledge of merchants' challenges, we’ve seen how fragmented, complex, and inefficient these systems can become. Now, we are setting a new industry standard for how enterprises around the world manage and optimize payments, with more control, visibility and flexibility than ever before.

Our vision is to reimagine payments from the ground up. We are building a deeply integrated meta layer that spans the entire payment lifecycle with a modular architecture. This helps us give leading brands building blocks to craft solutions to most complex operational challenges, tailor seamless customer experiences and grow their business.

We are backed by some of the world’s top investors including Andreessen Horowitz, HV Capital, EQT Ventures and General Catalyst, who share our mission to simplify payment complexity globally.

At Payrails, we’re committed to building a team of exceptional people - not just talented, but driven to build, solve, and deliver at the highest level. Excellence isn’t just a value here; it’s a way of working. We believe that great people thrive in environments where there’s trust, clarity, and shared purpose. We work openly and collaboratively, with deep respect for each other’s craft. Everyone is encouraged to understand the bigger picture - what we’re building, why it matters, and what stands in the way. When people have that context, they move faster, take ownership, and make better decisions. We care about creating a culture where people feel inspired to do their best work and a deep sense of responsibility to help us bring our vision to life. Success at Payrails means staying focused on the problems that matter most, and executing with purpose.

Your team

Our main mission as People team is to ensure that we have an organisation, employees and workplace that wins as one team in the marketplace. We are doing this by:

• Constantly researching and understanding how people skills can drive better outcomes and results
• Developing the systems, mechanisms and workplace that enables employee and organisational effectiveness
• Ensuring we are always relevant to the needs of our internal and external customers
  
  

Your role as a People Experience intern is to assist in the development and execution of strategies to enhance the employee experience and drive organisational effectiveness.

How you will make an impact

• Run end-to-end onboarding and off-boarding, making sure joiners hit the ground running and leavers exit smoothly
• Own our process documentation, making sure every workflow is clear enough for anyone to pick up and run with
• Leverage AI and automation to elevate our People processes - we need someone who constantly challenges the status quo and asks 'how could this be better?
• Maintain accurate employee records - physical and digital - so the team always has accurate, up-to-date information they can count on
• Prepare employment contracts and related People paperwork (e.g. references, employer certificates, visa documentation, etc.)
• Support employee engagement initiatives and help organise team events
• Manage day-to-day office operations - ordering supplies and managing supplier relationships
• Keep employee data accurate, up-to-date, and compliant in our HRMS
• Occasionally support recruitment activities where needed, as we continue to grow the team
• Have a people-first mindset; Be a friendly, reliable first point of contact for employee questions and concerns
  
  

What we are looking for

• You are a currently pursuing or already completed a Bachelor's or Master's degree, preferably with a focus on Human Resources, Business Administration, Law or a related business field
• You have a good understanding of the employee lifecycle and employee experience
• You are a people person at heart - you build trust easily and bring a best experience mindset to every interaction
• You are detail-oriented and highly organised - you don't let things slip through the cracks, and in this role, this is what makes the biggest difference
• You are passionate about learning and constantly seeking for opportunities to grow in the People Experience field
• You have excellent written and verbal communication skills in English and German
  
  

What we offer

• High impact and high velocity environment with the most talented and ambitious people you will ever work with
• A chance to shape the story of a company and a category from the ground up
• Real ownership. You’ll have the freedom and trust to build, test, and take lead
• A product used by the best brands around the world
• Hybrid working with an office in the heart of Berlin
• Regular team events, activities and off-sites
• Discounted Urban Sports Club membership
• 27 days of annual paid vacation
• This is a full-time internship with the potential to transition into a permanent position