Customer Service Intern - Mandatory Internship (m/f/d)

About J&T Express

J&T Express is one of the fastest-growing international logistics companies, operating across Asia, the Middle East, Europe, and Latin America. As we continue our rapid expansion in Germany, we are building scalable logistics networks, strengthening our customer service operations, and creating exciting opportunities for students who want to gain valuable practical experience in an international environment.

Join J&T Express as a Customer Service Intern and take your first steps into the exciting world of international logistics! You will gain hands-on experience in customer service, work closely with experienced colleagues, and develop valuable communication, coordination, and problem-solving skills while supporting our daily operations.

📍 Internship Details

• Location: Herrenberg (near Stuttgart), 100% on-site
• Type: Mandatory Internship (Pflichtpraktikum)
• Working Hours: Full-time, 40 hours per week
• Compensation: €1,000 gross per month
• Duration: Flexible, depending on your university's mandatory internship requirements

📋 Your Responsibilities

• Support our Customer Service team in handling and responding to customer inquiries through daily communication channels
• Assist with questions regarding parcel shipments, delivery status, and special delivery cases
• Help investigate customer concerns and coordinate with internal departments to find appropriate solutions
• Follow up on customer requests and support the timely resolution of open cases
• Maintain accurate customer information, complaint records, and service-related documentation
• Work closely with experienced colleagues to understand customer service processes and daily logistics operations
• Support the team in identifying recurring customer issues and opportunities to improve service quality
• Take on additional customer service-related tasks and gradually develop more independence in your daily work

🎓 Your Profile

• Currently enrolled at a university or university of applied sciences, with a mandatory internship required as part of your studies
• Able to provide official confirmation of your mandatory internship requirement from your university
• Very good Mandarin Chinese and German language skills; English is considered an advantage
• Strong communication skills and a friendly, service-oriented attitude
• Structured, reliable, and detail-oriented working style with a sense of responsibility
• Motivation to learn, take initiative, and contribute actively to a team
• Comfortable working in an international and multicultural environment
• Availability for a full-time internship (40 hours per week)

🚀 What We Offer

• €1,000 gross per month and an internship duration aligned with your university requirements
• Valuable hands-on experience in customer service and international logistics
• The opportunity to apply your academic knowledge in a real business environment
• Practical insights into parcel delivery operations, customer communication, and cross-functional coordination
• Guidance and support from experienced colleagues as you develop your professional skills
• A dynamic, international, and multicultural working environment
• The opportunity to take on meaningful responsibilities and contribute to daily operations from day one

Ready to start your journey with J&T Express?

We move Jet-fast, deliver Timely, and grow with Technology.

Join our team and gain valuable hands-on experience! If you're looking for a mandatory internship where you can gain practical experience, strengthen your communication skills, and discover how international logistics works behind the scenes, we'd love to hear from you.

Apply via this platform or send your CV directly to:

Alexandros Strantzalis

Recruitment Specialist - J&T Express Germany

[email protected]

+49 176 76670319