IT Working Student (m/f/d)

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.

Job Description

Role Overview

Fluence is looking for an IT Service Desk Intern to support and enhance internal IT support services. This role provides hands-on experience in a professional IT environment, working with Microsoft 365, ServiceNow, and enterprise infrastructure.

Key Responsibilities

• Provide technical support for hardware and software in a Microsoft 365 environment
• Assist in setting up and deploying desktop computers (Windows and Mac)
• Support user account management activities in Active Directory
• Help with procurement and distribution of IT equipment
• Assist with Office 365, SharePoint, and ServiceNow-related tasks
• Contribute to and maintain knowledge base documentation in ServiceNow
• Support hardware and software inventory management
• Assist in troubleshooting audio/video conferencing systems
• Support administration of core hosted applications
• Collaborate with local IT vendors and internal teams
  
  

Required Qualifications & Experience

• Currently pursuing or recently completed a degree in IT, Computer Science, or a related field
• Basic understanding of Microsoft Windows and/or Mac OS
• Familiarity with Microsoft 365 (Office applications, Teams, Outlook)
• Interest in IT support, troubleshooting, and end-user services
• Basic understanding of networking, device management, or identity management is a plus
• Strong problem-solving skills and willingness to learn
• Good written and verbal communication skills
• Ability to work on-site in the Erlangen office
  
  

What You’ll Gain

• Hands-on experience in an enterprise IT environment
• Exposure to tools like ServiceNow, Active Directory, and Microsoft 365
• Opportunity to work with experienced IT professionals in a global company
• Practical knowledge of IT support processes and systems
  
  

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.