Working Student - Customer Service Process Excellence (all genders)

BESTSECRET is the leading European online destination for premium and luxury off-price fashion. The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high-end shopping experience. At the same time, BESTSECRET enables its brand partners to clear overstock at scale with minimum visibility and maximum brand equity protection. The unique business model is based on its closed character with an invitation-only customer membership, longstanding brand partner and customer relationships, combined with a tech-focused mindset.

BESTSECRET has a strong track record of profitable growth over many years. It generated preliminary revenues of approx. EUR 1,415 million in 2024 and employs around 2,300 people from over 90 nations. The Group draws on a heritage of 100 years in the textile and fashion industry and today is owned by Permira Funds and the founding families Schustermann and Borenstein.

Are you a student eager to dive into the world of Customer Service operations, process optimization, and digital tooling?

Join our Customer Service Process Excellence team and gain hands‑on experience supporting process managers in shaping customer journeys, improving internal workflows, and ensuring operational excellence across markets.

Your Responsibilities

• Support in daily process management: You assist our Process Managers with operational tasks such as documenting processes, updating workflows, and preparing internal guidelines.
• Help analyze customer service workflows: You support the team in reviewing service processes, identifying inefficiencies, spotting improvement opportunities, and contributing to root‑cause analysis.
• Assist with reporting and data insights: You help gather, structure, and interpret key operational metrics to support decision‑making and provide transparency for stakeholders.
• System operations & testing: You support hands‑on system tasks such as testing new features in our CRM or ticketing tools, checking data accuracy, and monitoring process execution.
• Cross‑team collaboration: You work closely with Customer Service Process & Operations, Tech, Analytics and external providers, gaining a 360° view of how customer service processes are designed and implemented.
• Documentation & research: You help create internal documentation, SOPs, process descriptions, and best‑practice materials that support sustainable knowledge sharing.

Your Profile

• Currently enrolled in a degree program in Business, Communications, Management, or a related field
• Strong interest in Customer Service operations, processes, and continuous improvement
• Solid knowledge of MS Office (especially Excel)
• Excellent communication skills with a structured, proactive way of working
• Fluent in English; German is a plus
• Curious mindset with motivation to learn, take initiative, and drive small tasks independently
• Reliable, detail‑oriented, and comfortable working in a fast‑paced environment
• First experience or familiarity with CRM/helpdesk systems (e.g., Salesforce, Zendesk) is a plus

At BESTSECRET, diversity isn't just a trend – it's our professional philosophy. We are dedicated to cultivating an inclusive workplace where everyone's unique talents and backgrounds are celebrated. Applicants from all backgrounds, experiences and perspectives are welcome to join us in our mission towards a more vibrant and inclusive future.