Working Student (m/f/d) Ticket & Process Management (CRIM)

Your Responsibilities - Supporting the operational handling and tracking of incoming customer requests through the CRIM (Customer Requirements - Ensuring data accuracy, completeness, and consistency across customer requests and internal response databases.

• Supporting the creation and maintenance of reporting dashboards and metrics that track CRIM performance, response times, and business impact.
• Assisting in process documentation and improvement initiatives to enhance efficiency and data transparency across functions.
• Preparing presentations, reports, and analytics for senior management to communicate CRIM’s progress, insights, and impact.
• Collaborating closely with global teams across functions such as ESG, EHS, Procurement, R&D, as well as Regional Colleagues in EMEA, APAC and the Americas to ensure smooth end-to-end coordination.
  
  

Your qualification - Enrolled Master’s or advanced Bachelor’s student in Business Administration, Industrial Engineering, Data Analytics, Process Management, Sustainability Management, Environmental Engineering, or a related field.

• Strong analytical mindset and experience with data analysis, reporting, or process management (e.g., through studies, internships, or projects).
• High proficiency in Microsoft Excel and PowerPoint; experience with data visualization tools (e.g., Power BI) is an advantage.
• Fluency in English (written and spoken); additional languages (Japanese, German) are a plus.
• Excellent organizational and communication skills, with attention to detail and ability to manage multiple priorities in a fast-paced, international environment.
• A proactive, collaborative mindset with an interest in cross-functional work and business process optimization.
• Basic understanding of sustainability and compliance-related topics (ESG, EHS, BCM) is an asset but not a requirement.
  
  

Your benefits Your benefits

• 17 Euro per hour
• Proportionate vacation entitlement
• Interesting and diverse tasks in an international working environment
• Excellent mentoring structure with regular feedback
• Up to 60% remote work is possible
  
  

We look forward to receiving your complete application including cover letter, CV and references! Please apply via our website by clicking on "Apply now". Applications via mail cannot be taken into consideration.