Working Student (d/f/m) - Support in Customer Service AOS & Continuous Improvement

Job Description:

In order to support AOS & Continuous Improvement Team, Airbus Operations is looking for a

Working Student (d/f/m) - Support in Customer Service AOS & Continuous Improvement

You are a full time student (d/f/m), looking for a working student position and want to get to know the work at Airbus? Then apply now! We look forward to you supporting us in the AOS & Continuous Improvement Team, as a working student (d/f/m) with approx. 18 hours a week!

• Location: Hamburg Finkenwerder
• Start: 01.09.2026
• Duration: 12 months
  
  

You will receive a collectively agreed salary of at least €18.53 per hour, depending on the job. There are also special payments such as vacation pay.

Definition working student

Working students are students who are enrolled at a University or some other institution of higher education, and who are employed in a reasonably long, fixed-term position parallel to their studies. This position must not be confused with an internship or with the possibility of writing a final thesis.

This employment usually takes place directly on the company's premises. A working student's main focus remains on their studies, which is why, during term-time, working students are not allowed to work more than 20 hours per week.

Working students therefore usually work near their place of study, so as to conveniently combine studying and employment.

About Our Environment

At Airbus, we pioneer sustainable aerospace for a safe and united world. To deliver on this promise, Airbus Customer Services is undergoing a profound evolution. We are actively transferring the precision, rigor, and cultural mindset of the Airbus Operating System (AOS) - inspired by world-class operating systems - into our transactional, global "white collar" and service environment, which touches several internal functions like Program, Engineering, Procurement, Training and Digitalization.

Within our Operational Excellence organization, we don't just optimize processes; we are designing the standard for future ways of working. We combine classic Lean methodologies (Value Stream Design, Hoshin Kanri, Problem Solving) with cutting-edge data ecosystems like Skywise and GenAI to build a highly responsive, transparent, and efficient service network.

Why Join Us?

If you are interested in supporting our team in a vibrant, transnational, and multicultural ecosystem and if you have a strong interest in continuous improvement leveraging advanced data analytics, this journey is built for you. Here, you will have the opportunity to take ownership of your own small project, where your unique ideas can truly foster change.

Your location: Hamburg Finkenwerder

You will be working at the largest production site for civil aircraft situated in Hamburg. Its location on the southern banks of the river Elbe includes the option to commute by ferry. Experience the special flair of Hamburg in your spare time where vibrant cosmopolitan culture meets nautic legacy.

Are you wondering how you actually get from university to Airbus? Your working student position is at the Finkenwerder plant and you can take the ferry from Teufelsbrück to the Airbus ferry terminal and back to the university in the morning and at noon. Alternatively, you can take the ferry to Finkenwerder and then ride your bike for about another 15 minutes to the main entrance.

Your Benefits

• Attractive salary and work-life balance with an 18-hour week (flexitime) and flexibility around your exam phases.
• International environment with the opportunity to network globally.
• Work with modern/diversified technologies in data analytics and digital collaboration, such as Skywise, An Airbus Digital Services tool.
• At Airbus, we see you as a valuable team member and you are not hired to brew coffee, instead you are in close contact with the interfaces and are part of our weekly team meetings.
• Opportunity to participate in the Generation Airbus Community to expand your own network.
  
  

Your Tasks And Responsibilities

In this versatile role, you will have the chance to gain technical insights with both operational and organizational tasks:

• Data Analytics: Collect, clean, and analyze data to identify trends, create transparency, and support data-driven decision-making.
• Dashboard Design: Build and maintain intuitive dashboards, digital control boards and reports (e.g., using Google Looker Studio or other BI tools) to track key performance indicators.
• Lean Management: Actively support the team in mapping out current workflows, identifying bottlenecks, and implementing Lean methodologies (e.g. Kanban, 5S,...) to eliminate waste.
• Digital Collaboration (Google Sites, Google Drive management): Take full ownership of maintaining and optimizing our internal Google Site, ensuring it serves as a modern, seamless "single source of truth" for department documentation and communication. Manage internal Google Drives as collaborative data repositories.
• PMO & Communication: Prepare engaging presentations, project trackers, and internal updates to keep all stakeholders aligned.
• Small Projects: Independently plan and execute small, department-specific optimization projects.
  
  

Desired Skills And Qualifications

• Enrolled full-time student (d/f/m), in Business Administration, Data Science, Industrial Engineering, Business Informatics, or a related field.
• IT Skills: Proficient in standard office applications (especially Google Workspace, Google Sites, and Sheets). Prior experience with data visualization tools (e.g., Power BI, Tableau, Looker Studio) and coding knowledge such as JavaScript, SQL, HTML, CSS, Python, and Pyspark is a strong plus.
• Methodological Knowledge : Initial interest or basic knowledge of Lean management, Agile principles, or process optimization is beneficial.
• Languages: Fluent in English and good German skills
• Soft Skills: You possess strong analytical and organizational skills, enjoy communication and interface work, and stand out due to your structured, proactive, and independent working style.
  
  

Please upload the following documents: cover letter, CV, relevant transcripts, enrollment certificate.

Not a 100% match? No worries! Airbus supports your personal growth.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Operations GmbH

Employment Type:

GE - Werkstudent

Experience Level:

Student

Job Family:

Improvement & Performance Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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