Intern, Retention (all genders)

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

• Create tickets based on customers needs and assign these tickets to the designated Retention Managers global wide
• Ensure that our customer accounts are updated with the correct information (Data integrity)
• Analyze and document different sources/platforms that customers contact us on (via web shop/Inside Sales, etc.)
• Answer written inquiries through our email system
• Learn and apply retention, customer service and sales techniques
• Collaborate and keep a close exchange with the Retention Managers
  
  

Requirements

• Enrolled student (all genders) in the fields of business administration, linguistics or any other related subject
• The internship has to be a mandatory part of your studies and last for 6 months
• Fluency in English is mandatory, further languages are a plus 
• Service orientation, commitment and team spirit
• Excellent interpersonal and communication skills
• Follow up on termination tickets and support the team with your team player mentality
• Ability to work in a fast-paced team environment
• You are open-minded, highly motivated, passionate and fast- and hard-working 
  
  

What We Offer

• The contract location will be Goeppingen, Germany
• Make an impact! Take ownership of your own projects and contribute meaningfully to international initiatives. Your passion and skills will directly support our day-to-day operations and business success.
• Our Working Students in Germany receive a competitive monthly salary:
• €1,566 for a 20-hour/week contract
• €1,253 for a 16-hour/week contract
• €1,400 for a full-time internship position
• Whether you're looking to gain your first professional experience through a mandatory internship or seeking exciting, flexible tasks alongside your studies - we’ve got the right opportunity for you. We also support Bachelor’s and Master’s thesis projects. You will additionally benefit from trust-based working hours that flexibly align with your academic schedule.
• Make yourself at home! We don't wear ties. In our casual office atmosphere, you can wear whatever you want and enjoy your breaks in one of our many lounge areas
• Hungry for knowledge? Our TeamViewer Library offers a wide range of industry-related books selections, and our E-Learning Center is available 24/7
• We truly live and celebrate our cultural diversity! Our colleagues come from more than 80 countries and speak more than 40 languages
• We work hard and play harder! Look forward to our company celebrations, team events and other social gatherings
• No matter if you are using private or public transportation means, we offer travel subsidy to all our students
• Attractive workstations with modern and ergonomic equipment, fruits, soft drinks, sports offerings and many other corporate benefits wait for you!
• Our students are the potential employees of "tomorrow" - After your studies, you will have good chances of starting a full-time job
  

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.