Intern Customer Services Strategy & Products (f/m/d)

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.

Are you a forward thinker too? Then join us now!

Your responsibilities

You support the Customer Services Strategy and Products team by being in continuous contact with a multitude of topics and stakeholders. This will lead you to work with Business Intelligence & Development, Warranty and Go-to-Market of the latest projects that will share the Customer Services of the future within the European sales company smart Europe GmbH:

• You develop and optimize after-sales processes using suitable methods and tools and are responsible for the evaluation and initiation of measures for production optimization
• You actively support the achievement of project goals and milestones and keep an eye on the work results of the other project members and actively give feedback
• You provide support into the set-up of the business strategy by taking active action into Market Analyses, and Competitive Benchmarks. With this activity, you will research, analyze, and evaluate the key market dynamics and the best-selling alternatives that can improve our value proposition of the future
• You take over the ownership of at least one business stream, handling the topic end-to-end: Idea generation; business case; pricing definition; implementation requirements and execution
• You support a new system development project by contributing to User Acceptance Testing (UAT) activities, including documenting results, and coordinating cross-functional alignment and stakeholders
• You assist in system market roll-out activities, including preparation of training materials, creation of user manuals, and coordination with the launch team
• You support the collection of user and market feedback, track and report system issues or bugs, and coordinate closely with the IT team to ensure timely resolution

What you bring along

• You are enrolled in any of the following Master’s degree programs: Business Administration, International Management or a comparable course of study
• Ideally, you have already gained experience in automotive and/or consulting environments
• Ideally, You have gained extracurricular experiences
• You are well-versed in the use of MS Office (especially Excel and PowerPoint)
• Knowledge of Power BI and Mural is a plus
• You are interested in the automotive industry, especially in the after-sales and customer services business
• You have an analytical mindset, data & KPI driven
• You want to get involved in different areas and constantly learn new skills
• Very good knowledge of the English language
• Any other known language will be considered as a plus
• You have a quick comprehension and a team-oriented and communicative working style
• You are organized, reliable, creative and have an independent and precise way of working

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.

We're creating a culture where personal and professional growth are as important as business growth. Together with us, you will build a diverse and inclusive environment where you feel you belong to.

We empower you to have ownership over work!