Working Student IT Service Management d/f/m

RWE Renewables Europe & Australia GmbH

To start as soon as possible, part time, fixed term (12 months)

Are you passionate about IT and looking for an exciting opportunity to contribute to shaping service management processes? As a Working Student in our IT Service Management team, you will work closely with experts to build and optimize our new ServiceNow platform and support the development of modern & AI-enabled service management processes. This position offers a unique opportunity to apply and enhance your technical skills, gain insights into the renewable energy industry, and benefit from a steep learning curve.

About The Role

• Analyse service tickets to identify patterns, trends, and improvement opportunities.
• Support the creation of KPIs, dashboards, and reports to enable data-driven decision making.
• Assist in creating and maintaining knowledge articles to improve documentation and user support.
• Document meeting outcomes and action items to ensure transparency and effective follow-up.
• Support process optimization initiatives across different IT service areas.
• Collaborate with Team members on the implementation and adoption of AI-driven capabilities and automation solutions within the ServiceNow platform.

Job Requirements And Experience

• Ongoing studies in Information Technology, Business Informatics, Engineering, Economics, or a related discipline.
• At least 12 months remaining until graduation.
• Strong interest in IT, digital solutions, and service management processes.
• Good understanding of common IT systems, applications, and technologies.
• Analytical mindset and interest in working with data and process improvements.
• Independent and structured working style in a dynamic environment.
• Strong command of English, both written and spoken.
• Proactive attitude, strong problem-solving skills, and eagerness to learn.

Advantageous, But Not Essential

• Experience with ServiceNow or familiarity with ITIL practices.
• German skills.

Your Benefits

We aim to make your time with us as rewarding as possible by fostering a supportive and inclusive environment. Alongside competitive pay and opportunities for growth, we care about your well-being and the balance between work and life. Our benefits include:

• Flexible and hybrid working, enabling a balance between remote work and in-office collaboration.
• Opportunity to apply your academic knowledge in real-world projects.
• Access to fitness centres or membership discounts to keep you active and energised.
• Employee Assistance Programme offering confidential guidance and support.
• Employer-subsidised canteen with fresh, high-quality meals.

Apply with just a few clicks: ad code 93760, application period: 23/10/2026

Any questions? Contact HR: Ebru Merdivan, [email protected]

We look forward to meeting you. Of course, you can find us on LinkedIn, Instagram, Facebook, YouTube and Xing, too.

We value diversity and therefore welcome all applications - regardless of gender, disability, nationality, ethnic and social origin, religion/belief, age, sexual orientation, and identity. #inclusionmatters

RWE Renewables Europe & Australia is a leading player in the renewable energy sector with over 30 years of experience. We currently operate onshore wind farms, solar plants and battery storage systems with around 5 gigawatts of installed capacity in our core markets in Europe and Australia.

Supported by a workforce of around 2,000 employees, we continue to expand our renewable generation capacity in a value-accretive way. Our expertise spans the entire project lifecycle: we develop, plan, finance, build and operate our projects. With a strong project pipeline, we are working with communities to create a long-term value for everyone, today and for the future.