Is this a working student role or an internship?

This is a working student (Werkstudent) position — part-time alongside your studies, capped at 20 hours a week during term time.

How many hours a week can I work?

Working students in Germany may work up to 20 hours per week during the semester and full-time during the semester breaks. Going over 20 hours in term time can cost you the working-student health-insurance rate.

What can I earn in a Operations role in Berlin?

This listing states €15.00/hr. As a working student you keep more of it thanks to reduced social contributions — see the estimated monthly take-home pay above.

Do I need to speak German for this role?

Yes — this listing flags German as a requirement, so you'll be expected to work in German. Roles that accept English are tagged separately.

Can international students apply?

Yes. International students, including those from outside the EU, can take working student roles within the 140 full / 280 half-day annual work limit (raised from 120/240 in March 2024). Confirm the conditions on your residence permit before you apply.

Werkstudent Kundensupport (m/w/d)

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Werkstudent Kundensupport (m/w/d)

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Werkstudent Kundensupport (m/w/d)

QFM Fernmelde- und Elektromontagen GmbH7 hours agoWorking Student

€15.00/hrHybridGerman requiredOperations Customer Service

Estimated take-home

Monthly net after taxes & social security

€1,088/mo+

See tax calculator

Required skills

Microsoft Office

Job description

QFM Fernmelde- und Elektromontagen GmbH published this listing. We've added our own working-student context below — what this role means for your weekly hours, take-home pay and student visa as a student in Berlin, Germany.

Description provided by QFM Fernmelde- und Elektromontagen GmbH

QFM ist ein mittelständisches Unternehmen aus Berlin mit Niederlassungen in Wuppertal, Norderstedt und Sindelfingen. Wir bieten umfassende Dienstleistungen und zukunftsfähige Lösungen für Netzwerke, Kommunikationstechnik, Energieversorgung und im Tiefbau. Dafür suchen wir Mitarbeiterinnen und Mitarbeiter, die genau wie wir immer eine Idee weiter sind.

Zur Erweiterung unseres Teams am Standort Berlin suchen wir einen Werkstudenten im Kundensupport (m/w/d).

Dein Aufgabengebiet

Terminvereinbarung für Hausanschlüsse
Telefonische und schriftliche Kommunikation mit unseren Kunden
Eigenständige Klärung von Kundenanfragen rund um die Herstellung von Hausanschlüssen
Annahme und Bearbeitung von Kundenbeschwerden
Pflege und Aktualisierung von Daten in Auftraggeber Portalen

Deine Qualifikationen

Sicherer Umgang mit MS Office und Erfahrung in Datenpflege
Grundlegendes Verständnis technischer Prozesse, insbesondere im Bereich Hausanschlussherstellung oder vergleichbarer Infrastrukturthemen
Strukturierte und organisierte Arbeitsweise
Hohe Serviceorientierung und professionelles Auftreten
Sehr gute Deutschkenntnisse
IT-Kenntnisse von Vorteil

Unsere Benefits

Steuerfreier Sachbezug in Höhe von 30€ monatlich

Einbindung in ein erfolgreich agierendes Team

Flexible Arbeitszeiten sowie die Möglichkeit zum mobilen Arbeiten gemäß unseren Richtlinien

Working student essentials

What this Operations working student role in Berlin means for you — the weekly-hours rules, social-contribution perks, and what international students should check before applying.

Weekly hours

Working students may work up to 20 hours a week during the semester and full-time during the breaks. Staying within this keeps your student status and the Werkstudent benefits.

Working student rules

Social contributions

Under the Werkstudentenprivileg you're exempt from health, care and unemployment insurance contributions — only pension insurance applies. That leaves more net pay than a regular job.

Check your insurance

International students

Non-EU students can work 140 full or 280 half days per year (raised from 120/240 in March 2024). A working student contract usually fits within this — confirm the exact limits printed on your residence permit.

Studying in Germany

Frequently asked questions

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