Working Student (all genders) - Customer Experience

We are the leading provider of cybersecurity. We offer our customers consulting, solutions and managed security services. With our Managed Detection & Response and Threat Intelligence Services in particular, we help to detect threats, identify risks and respond appropriately to incidents. In this way, we protect our customers' information assets and IT resources around the clock (24x7 continuous service delivery). With over 3,300 employees in 23 countries worldwide, we are always where we are needed.

About the Team

You’ll join the Global Strategy & Intelligence Research team. We shape and execute our CTI-led marketing strategy, strengthen Orange Cyberdefense’s positioning and portfolio, drive market awareness, support business growth through strategic partnerships, and continuously improve customer experience through data-driven insights and improvement initiatives.

Role & Purpose

As a Master Student (Working Student), you work in a project-based environment and own the operational side of our Voice of the Customer (VoC) program. You turn customer feedback into structured insights and help ensure those insights lead to prioritized, actionable improvements—across markets and with clear delivery focus.

Key Responsibilities:

• Support the ongoing delivery of the VoC/CX program: coordinate day-to-day processes and project management, track milestones and results, ensure smooth execution.
• Implement and maintain customer feedback mechanisms:

-Configure and manage customer surveys in our CX/VoC platform

-Perform quality checks to ensure consistency (e.g., logic, target groups, fields, templates)

• Analyze survey and feedback outcomes: Interpret results, identify trends, and derive initial insights
• Reporting & communication: Create dashboards, reports, and presentations for operational stakeholders and (depending on experience) senior leadership
• Track issues and dependencies in practice: Monitor progress, identify dependencies / blockers between activities
• Support the rollout and adoption of CX performance measurement solutions across international markets
• Documentation & quality standards: Maintain structured documentation, lessons learned, and process steps

Qualifications:

• Currently enrolled in a Master's degree program in Business Administration, Marketing, Economics, or a related field.
• Excellent project management and analytical skills
• Strong ability to execute operational tasks and support delivery
• Advanced Excel skills
• Experience with reporting & data visualization
• Comfortable using AI for data analysis
• Experience with survey/feedback tools or CRM is a plus (not required)
• Basic VoC/CX knowledge (e.g., NPS, customer journey) is a plus

Languages

• Excellent English communication skills (written and spoken)
• German language skills are a plus

Personal Competencies

• Analytical mindset and ability to turn data into actionable insights
• Data-driven and solution-oriented working style
• High attention to detail and quality high quality standard of work
• Excellent communication skills (written & verbal) for diverse stakeholders
• Proactive, reliable, and collaborative, with strong self-organisation

What You'll Gain

• Hands-on experience in a global Customer Experience and Strategy function
• Exposure to senior stakeholders and international markets
• Opportunity to work with modern CX methodologies, advanced analytics, and AI-enabled business tools
• Practical experience turning customer insights into strategic business actions
• A collaborative, innovative, and international work environment within a leading cybersecurity company

Our Benefits:

🤝 Responsible tasks in an international environment

👩 💻 Mobile Office Option

📚 Structured onboarding phase with a mentor (“buddy”)

🕙 Flexible working hours and work schedule models

🛍️ Corporate Benefits

🩺 EGym Wellpass

🥳 Various team events (Wiesn, Christmas party, end-of-work drinks, and BBQ events on our rooftop terraces)

🎁 Small personal gestures for birthdays, anniversaries, and special occasions

We look forward to receiving your application documents, including your salary expectations and your preferred start date!