Customer Success Intern

Description

About the Role

As part of the Customer Success team at NinjaOne, you will assist the Customer Success Managers with their tasks, and you will be also involved in helping the management team to empower the organization.

Location - Berlin, Germany

What You'll Be Doing

• Calling customers for various reasons (follow-up, billing, welcoming them to NinjaOne)
• Preparing and sending administrative documents
• Learning how to use Salesforce and Dealhub as part of your daily tools
• Participating in the creation of our sales enablement framework (e.g. building our competitive intel tools, learning how to use the SPIN framework etc.)
• Creating presentations for internal and external use to improve communication and messaging
• Participating in customer meetings
• Working on streamlining our operations and enhancing coordination between departments (e.g. Billing, Product Marketing, Sales Ops, etc.) to achieve peak efficiency and elevate the overall customer experience
• Creating templates and e-mails that our team will be using in the communication with our partners
• Building and conducting questionnaires for our customer base
• Consistently work with the team managers to update our internal knowledge base and training material
• Other duties as needed
  
  

About You

• Professionally proficient in English
• Eager to learn and discover
• Dynamic and adaptable
• Solution-orientated
• Great plus: Professionally proficient in German or French, prior usage/knowledge of Salesforce
  
  

About Us 

NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love 

Grow personally and professionally with one of the fastest growing companies

Enjoy your lunch covered by NinjaOne 3 times/week at the office

Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)

Develop your skills through our renowned training platform

Receive competitive compensation 

Collaborate with a curious, kind, international and intercultural workforce  

Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit) 

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.