Student Assistant Customer Care (m-f-d)

• Support the planning, coordination, and tracking of Customer Care initiatives
• Assist with project documentation and follow-up activities
• Contribute to a consistent customer-focused approach across Customer Care activities
• Support communication and coordination with internal stakeholders
• Prepare meeting notes and track action items
• Support customer data analysis using AI tools
• Assist with research, reporting, and preparation of project documentation
• Support the development and continuous improvement of Customer Care processes
• Prepare PowerPoint presentations, communication materials, and status updates
• Support the preparation of workshops, trainings, and internal meetings

• Currently enrolled at a university.
• Structured, reliable, proactive, and eager to learn.
• Strong organizational, communication, and stakeholder management skills.
• Customer-oriented mindset with a strong interest in customer experience and service excellence.
• Interest in project coordination, administration, and continuous improvement initiatives.
• Solution-driven approach with the ability to work independently and collaboratively.
• Comfortable working in an international and cross-functional team environment.
• Excellent knowledge of Microsoft Office applications, particularly PowerPoint, Excel, and Outlook.
• Familiarity with AI tools such as Microsoft Copilot and an interest in leveraging technology to improve efficiency.
• Business-fluent written and spoken English; knowledge of Chinese is a strong plus, while French or Spanish is considered an advantage.
• Living within commuting distance of the Bonn office and demonstrating commitment to FSC's mission and values.

• Benefit from cross-cultural collaboration and networking opportunities by being part of FSC global community of 400+ forest stewards.
• Benefit from a flexible, hybrid working model that supports work-life balance.

• Start date: As soon as possible.
• Working hours: 20 hours per week (ideally across 3- 5 days per week).
• Duration: 12 months (with an opportunity to extend)
• Remuneration: 14€ gross per hour.
• Location: Bonn, Germany (hybrid).

Welcome to FSC!


The Forest Stewardship Council (FSC) is a globally recognized non-profit organization at the forefront of promoting sustainable forestry. With over 150 million hectares of certified forests and a trusted reputation among NGOs, consumers, and businesses, FSC is leading the way in ensuring the long-term health and resilience of the world’s forests.