Technical Support Intern

Dahua Technology is a world-leading video-centric smart IoT solution and service provider. With more than 18,000 employees and over 50% of our workforce dedicated to R&D, our solutions, products, and services are utilized in 180 countries and regions. Dahua operates over 200 provincial offices in China and 53 subsidiaries and representative offices globally, covering Asia, North America, Europe, the Middle East, Oceania, and Africa, ensuring fast and high-quality service for our customers.

The Dahua DACH team is currently seeking talented Technical Support Intern (40 hours/week) to join us. The internship is for a duration of 6 months, with longer duration as well as an immediate start date preferred.

Responsibilities

As the technical support Intern, you will join the Product& Solution team and gain hands-on experience with the end-to-end B2B business process in the smart secruity and AIoT industry. You will develop a solid understanding of Dahua´s product portfolio, including product features, technical specifications, applicaion scenarios and hands-on product operation. You will gain in-depth exposure to smart security and IoT technologies while actively participating in international projects:

• Support various stages of the product lifecycle, including pre-sales, sales support, after-sales support, and product management activities.
• Assist in evaluating technical solutions that meet customer requirements and recommend suitable products and solutions based on different business scenarios.
• Support product selection, quotation preparation, technical documentation, and technical specification management.
• Build expertise in assigned product lines and provide regular product updates and technical information to customers and internal teams.
• Communicate with customers regarding technical inquiries, after-sales support, and product-related issues.
• Conduct comparative analysis of different technical architectures and prepare technical reports.
• Participate in product testing, security and vulnerability testing, and provide related technical support.
• Support exhibitions, trade shows, customer demonstrations, and marketing activities with technical expertise.
• Assist in delivering technical training and communicating technical information to internal and external stakeholders.
• Complete other tasks assigned by the Technical Director.

Requirements

• Bachelor’s degree or above (current students are also welcome), preferably in Telecommunications, Electronics, Computer Science, or related fields;
• Familiar with IP networks, infrastructure, and related hardware devices;
• Fluent in English and German (written and spoken), with strong cross-cultural communication skills; Chinese fluent.
• Strong logical thinking, analytical, and communication skills;
• Proficient in using AI tools to improve work efficiency, research, and problem-solving capabilities;
• Detail-oriented, responsible, and a strong team player;

What We Offer

• A relaxed and professional office atmosphere with regular team-building activities.
• A structured mentoring and onboarding program, providing comprehensive exposure to all key aspects of the Product & Solution Manager role, including product knowledge, technical solutions, customer support, and project collaboration.
• A strong focus on personal growth and a broad platform for career development.
• A fixed daily meal allowance for working days in the office.
• Internship compensation in accordance with the applicable legal minimum wage requirements.

If you are passionate about business operations and meet the requirements above, we look forward to working with you to drive Dahua's success in a competitive market.

Please send your CV to [email protected].

Note: Please include your earliest possible start date and expected internship duration in your email.