Working Student - Group Service Desk (m/f/d)

About Us

Unzer is a leading European fintech company with a mission to simplify international payments for e-commerce and retail businesses. Our brand was formed from 13 companies that now contribute to building a unique product covering the entire payment flow.

At Unzer, we are driven by the belief that customers should enjoy a seamless shopping experience, no matter where they choose to shop. We are a team of over 750 experts of 55 different nationalities, dedicated to creating a state-of-the-art unified commerce platform. Our goal is to enable businesses to delight their customers with a seamless payment experience.

Whether you're a tech enthusiast, payment expert, or a dedicated support professional, we are looking for individuals who are passionate about making a difference.

Our offices: We are based across Austria, Denmark, Germany, and Luxembourg with a HQ in Berlin.

About The Team

At Unzer, we make payment simple – for thousands of merchants across Europe. To keep our colleagues working smoothly every day, our Group Service Desk makes sure the technology runs. That’s where you come in: as a working student, you will join a supportive team that is the first point of contact for all IT questions across the company.

What your work will look like:

• Be the first point of contact for our colleagues with IT requests – via ticket, phone and chat (1st level support).
• Log incidents and requests, document them properly in our ticketing system, and resolve them independently or route them to the right place.
• Support the onboarding of new colleagues: preparing hardware, setting up accounts and managing access.
• Help manage software and hardware and keep our knowledge base up to date.
• Bring your own ideas on how we can make our service even faster and friendlier.
  
  
  

What you need to be successful in this role:

• You’re an enrolled student – ideally in (business) informatics, but other fields are welcome too.
• You’re passionate about technology and quickly find your way around common IT topics (e.g. Windows, Microsoft 365, ticketing systems).
• You work in a service-oriented, solution-focused way and keep an overview even with several requests at once.
• You communicate confidently in English and German.
• A sense of responsibility and reliability are second nature to you.
  
  
  

We offer:

• Real responsibility from day one and a team that supports and develops you.
• Flexible working hours that fit around your class schedule.
• Insights into the IT landscape of a leading European payment company.
• A modern office in Frankfurt and an open, first-name culture.
• The chance to kick off your career with us after graduation.
  
  
  

Does this sound interesting to you? Please send in your CV in English through the form below. We are looking forward to getting to know you!

*Unzer is an equal employment opportunities workplace and we commit to hiring regardless of race, sex, gender identification, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other characteristic protected by law. Please refrain from including your picture and age with the application.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. You can also find our applicant privacy information here: https://shorturl.at/Zwhtv