Customer Service Intern (m/
At a glance
Pay
Not stated
Median for Operations in Berlin: €1,960/mo, from 144 internship postings with stated pay in the last 12 months. Salary guide
Requirements
Languages: German (fluent, C2) · English (fluent)
Hours & duration
6 months
Good to know
Permanent role possible afterwards
Benefits
Employee discountsEmployer
TIENS Europe Region · Healthcare & medical technology · HQ in Berlin
We list 2 open student roles at TIENS Europe Region. 4 more have closed since March 2026. See all TIENS Europe Region roles
Earlier postings
In our records, TIENS Europe Region has posted this title in Berlin twice since April 2026; 2 are open now.
Similar roles
401 open Operations roles in Berlin
Of these: 9% with no German needed, 35% hybrid or remote, 20% with pay stated.
Skills in the ad
MS OfficeOnline MarketingExcel
Job description
Prepare your application Get a CV and cover letter tailored to this job, free.
Description provided by TIENS Europe Region
Tianshi GmbH is a part of Tiens Group, a multinational conglomerate specializing in health, wellness, and lifestyle products. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.
Tianshi GmbH is committed to improving the quality of life for its customers by offering innovative products that combine traditional Chinese medicine with cutting-edge scientific research.
We are currently looking for an intern in customer relations for a duration of 6 months, with the possibility of a permanent position after the internship.
Tasks
Are you passionate about customer service and eager to learn about the dynamics of international business? Join us at Tianshi GmbH as a Customer Relations Intern and gain valuable experience in a fast-paced and globally connected environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat.
- Provide information about products and services.
- Resolve customer complaints and issues in a timely and empathetic manner.
- Collaborate with team members to enhance the customer experience.
- Participate in training sessions and team meetings.
- Assist with additional customer service projects as needed.
- Provide excellent customer service to Tianshi's networks across Europe via online and offline channels
- Organize, prepare and actively participate in events, meetings and training sessions.
Requirements
- Excellent knowledge of German (C2) and English in both written and spoken
- strong communication and Excel skills
- excellent online/offline marketing skills
- Active, motivated team player; able to work independently
- PC skills with the MS Office package
Benefits
- The office has excellent public transport connections
- Dynamic and international working environment
- The opportunity to contribute your individual strengths and Career development opportunities
- Broad TIENS product portfolio with attractive employee discounts
Rules that apply:Mandatory internship140/280-day ruleNet pay calculator
