Working Student - Customer Operations (m/f/x)
Required skills
Job description
osapiens posted this role. Below, we break down what it means for a working student in Mannheim: your weekly hours, take-home pay and visa limits.
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Description provided by osapiens
Department: Customer Success
Employment Type: Fixed Term - Part Time
Location: Mannheim
Description
As an Intern in Customer Operations / Customer Success, you will be an integral part of our Solutions & Customer Success team, helping internal teams and clients implement smart, scalable workflow automations. You will work across departments to design and configure solutions that improve operational efficiency — from sales support to customer onboarding — and play a key role in enabling digital transformation at osapiens.
You will collaborate closely with stakeholders to understand their needs and translate them into practical, technical solutions using tools like Power Automate and other workflow platforms.
Your Responsibilities
- Designing and configuring workflow automations to improve processes in sales support, customer onboarding and consulting
- Translating business requirements into efficient, technical workflows and smart system solutions
- Independently implementing small-scale automation solutions — beyond Excel — including scripts and logic-based tasks
- Collaborating with business teams to understand technical needs and deliver solutions that create real impact
- Supporting the continuous improvement of internal automation strategies and contributing to scalable system configurations
Your Experience
- Degree in a technical field (e.g., Business Informatics, Information Systems, Business Engineering or similar)
- Solid understanding of programming logic and confidence in working with code — full-time developer skills not required
- Ability to implement small-scale automation tasks that support customer-related processes
- Practical experience with automation tools (e.g., Power Automate or similar) and software configuration
- Strong communication skills and an outgoing, confident personality
- A proactive mindset and the ability to work independently on technical tasks
- English fluency required; German is a plus
Join us for this and more...
- A purpose-driven mission tackling complex sustainability challenges while working alongside global industry pioneers at a fast-growing unicorn company
- Room for creativity through collaborative teamwork and an open communication culture
- Flexibility and team bonding with our hybrid work options
- An internal student network with regular meet-ups that connect you with peers across departments, offer insights into different areas, and help you grow your network
- Fuel for your growth journey, both personally and professionally
- And, of course, free drinks and snacks
Working student essentials
What this Tech working student role in Mannheim means for you: the weekly-hours rules, the social-contribution perks, and what international students should check before applying.
Weekly hours
Working students may work up to 20 hours a week during the semester and full-time during the breaks. Staying within this keeps your student status and the Werkstudent benefits.
Working student rulesSocial contributions
Under the Werkstudentenprivileg you're exempt from health, care and unemployment insurance contributions — only pension insurance applies. That leaves more net pay than a regular job.
Check your insuranceInternational students
Non-EU students can work 140 full or 280 half days per year (raised from 120/240 in March 2024). A working student contract usually fits within this — confirm the exact limits printed on your residence permit.
Studying in Germany
