Working Student - Customer Success (m/f/d)

Job Description

What you were looking for without daring to ask

💼 Working student contract

🎓 Bachelor’s or Master’s degree in Business, Sales, Marketing or equivalent is required

💰 Between €17 and €18 per hour, depending on level of education

📍 Munich

🌍 Lucca is going global! For this role, the required level of German is native or C2, English is C1/C2 (listening, reading and speaking).

Discover What We Do At Lucca

Lucca is a European HR software company that is expanding rapidly in Germany, 𝐚𝐧𝐝 𝐰𝐞 𝐰𝐚𝐧𝐭 𝐲𝐨𝐮 𝐭𝐨 𝐠𝐫𝐨𝐰 𝐰𝐢𝐭𝐡 𝐮𝐬.

Our mission is simple: we design intuitive solutions that automate HR and administrative processes, giving thousands of companies across Europe more time and energy for what really matters : their people and their business.

With 800+ experts based in Germany, France, Spain and Switzerland, and 8,700 clients across 𝟏𝟒𝟎+ 𝐜𝐨𝐮𝐧𝐭𝐫𝐢𝐞𝐬, we’re building on a strong foundation while accelerating our international footprint, driving forward with an 𝐚𝐯𝐞𝐫𝐚𝐠𝐞 𝐚𝐧𝐧𝐮𝐚𝐥 𝐠𝐫𝐨𝐰𝐭𝐡 𝐨𝐟 𝟒𝟎%.

What will you be doing?

In order to continue our expansion in this market, we are looking for a Working Student to support our growing Customer Success team in Germany.

Your missions

• Support the deployment and configuration of Lucca solutions.
• Guide our clients through issues and questions about the solutions.
• Contribute to our onboarding and support materials.
• Help shape our Customer Care processes in Germany.

Your missions can evolve based on your skills and experience, but here are the main tasks you will do on a daily basis:

𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐡𝐞 𝐫𝐨𝐥𝐥-𝐨𝐮𝐭 𝐨𝐟 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 (𝐩𝐫𝐨𝐣𝐞𝐜𝐭 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧):

• Help configure the environment according to the clients’ specifications.
• Test the configurations before client meetings and the go-live.
• Structure and import user and legacy data.
• Support the Go-live and the follow-up during the first weeks of use.
• Collect product feedback and condense it for our product team.
• Adapt our software to the customer’s local context in Germany.

𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐚𝐫𝐞 (𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐚𝐜𝐜𝐨𝐮𝐧𝐭 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭):

• Respond to clients’ questions by finding solutions to their problems.
• Identify common issues and improve our client onboarding processes and/or materials accordingly.
• Continuously train yourself on our solutions.
• Take on a major role in shaping our Customer Care processes in Germany.
• Identify new cross sell or upsell opportunities for CS and Sales.
• Help us maintain a 97% satisfaction rate (while aiming for 98% 🙂).

Beyond that, depending on your skills and interests, you will have a chance to support our expansion inside Germany. This can mean taking on small strategic projects, as well as supporting other departments, such as the Country Manager, Marketing or Sales, as well.

Requirements

Sounds like you, right?

❏ You are working towards a university degree with at least two semesters remaining.

❏ You have a Tech / SaaS affinity. Implementing softwares excites you.

❏ You are looking for a dynamic work environment with varied missions requiring versatility and organization.

❏ You speak German at a native level and you have a strong command of English. French skills are not needed, but a plus.

❏ Clear and structured oral and written communication.

❏ Taste for human contact and pedagogy.

❏ An aptitude for solving practical and sometimes technical problems.

❏ A sense of service and a taste for things well done.

Recruitment at Lucca: how it works (in German and in English):

𝐒𝐭𝐞𝐩 𝟏: Screening interview with HR (30')

𝐒𝐭𝐞𝐩 𝟐: Interview with Stefan, Customer Success Manager (60')

𝐒𝐭𝐞𝐩 𝟑: Technical interview with Stefan followed by an interview with Marek, the Country Manager in Germany (60') and a coffee with the team

Benefits & Perks

What makes the difference at Lucca

🚆 Deutschlandticket with 75% of your subscription covered.

🏋️‍♀️ Wellpass subscription with discounted access to sports, fitness and activities you actually enjoy.

🐾 Our office is pet-friendly! Feel free to bring your furry friends to work.

💻 When you join us, you’ll have the choice between a PC and a Mac.

🌍You’ll also have the opportunity to visit our different offices, including our HQ in Paris, and meet your colleagues across locations.

🏠 Remote-friendly work policy. Once you’ve completed your onboarding, you can work remotely occasionally or on a hybrid basis. Lucca also provides the equipment you need to work comfortably from home.

Learning & development

📚Keep learning, keep growing. You’ll have access to training tailored to your needs, to language classes, as well as an unlimited budget for books.

🤝 Learn from each other. You can opt into our peer-to-peer program anytime. Get paired with a buddy to swap languages and cultures with colleagues, from French and Spanish to a few unexpected ones.

Our culture

At Lucca, we have just one rule: work seriously, but don’t take yourself too seriously. We value transparency, autonomy, high standards, and a free spirit so everyone can give their best while staying true to themselves.

And because work should also be fun, our year is full of events: several company seminars, a team-building activity per team, a start-up weekend, a welcome drink every month for new hires, and introductory lunches for newcomers. We love coming together, sharing, and celebrating… So, are you ready to join us?