Technical Support Engineer Intern

Your mission

Project deployment and commissioning

• Assist engineers with the on-site installation, configuration, commissioning, and testing of AGV/AMR systems.
• Support the configuration of navigation maps, charging stations, system parameters, and related equipment.
• Assist with system integration involving warehouse systems, customer infrastructure, and other automation equipment.
• Support system testing and customer acceptance activities.
• Help prepare commissioning reports and technical documentation.

Technical support and troubleshooting

• Assist with diagnosing hardware, software, network, and communication issues.
• Monitor system alerts and collect relevant information for technical analysis.
• Provide remote and on-site technical support under the supervision of experienced engineers.
• Follow up on technical issues with internal engineering and R&D teams.
• Document identified problems, solutions, and follow-up actions.

Customer training and documentation

• Assist with customer training on system operation and basic maintenance.
• Help prepare and update user manuals, training materials, FAQs, and troubleshooting guides.
• Support communication between European customers and internal technical teams in China.
• Organize and maintain project and technical documentation.

System monitoring and improvement

• Support the monitoring of system performance, including uptime, battery status, charging activities, and system alerts.
• Assist with routine inspections and preventive maintenance.
• Collect and analyze basic operational data.
• Support system upgrades, configuration changes, and improvement activities.

Internal collaboration

• Work closely with project managers, service engineers, solution engineers, sales teams, and R&D teams.
• Collect customer feedback and technical requirements.
• Support project planning, progress tracking, and technical coordination.
• Report technical issues and project risks to the responsible engineer in a timely manner.

Your profile

• Currently pursuing a Bachelor’s or Master’s degree in Robotics, Mechatronics, Electrical Engineering, Automation, Computer Science, Mechanical Engineering, or a related technical discipline.
• Interested in AGV/AMR systems, robotics, industrial automation, or warehouse automation.
• Basic knowledge of electrical systems, industrial networks, programming, software configuration, or system integration is preferred.
• Previous internship, academic project, or practical experience in robotics or automation is an advantage.
• Strong willingness to learn, with good analytical and problem-solving skills.
• Able to work independently on assigned tasks and collaborate within an international team.
• Responsible, detail-oriented, and customer-focused.
• Fluent in English; the ability to communicate in Mandarin Chinese is preferred.
• Willing to travel within the Netherlands and across Europe when required.
• A valid driving licence is preferred.
• Must be enrolled at an educational institution for the duration of the internship.

Why us?

• Gain practical experience with advanced AGV/AMR automation solutions.
• Participate in international warehouse automation projects.
• Learn about system deployment, commissioning, integration, maintenance, and troubleshooting.
• Receive guidance from experienced service, engineering, and R&D teams.
• Develop technical, project coordination, and customer communication skills in an international working environment.

About Us

About Hikrobot

Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions, committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision, Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions.