Is this a working student role or an internship?

This is an internship (Praktikum). The hours and pay depend on whether it's a mandatory placement from your study programme or a voluntary one.

How many hours a week can I work?

Working students in Germany may work up to 20 hours per week during the semester and full-time during the semester breaks. Going over 20 hours in term time can cost you the working-student health-insurance rate.

What can I earn in a Tech role in Mülheim?

The employer hasn't published a figure. Working student pay in Germany usually runs from about €13 to €20 per hour for Tech roles, depending on city and experience. Use the salary tools to estimate your take-home pay.

Do I need to speak German for this role?

Yes — this listing flags German as a requirement, so you'll be expected to work in German. Roles that accept English are tagged separately.

Can international students apply?

Yes. International students, including those from outside the EU, can take working student roles within the 140 full / 280 half-day annual work limit (raised from 120/240 in March 2024). Confirm the conditions on your residence permit before you apply.

Praktikum - IT Kundensupport (m/w/d)

ECSO CLOUD · Mülheim

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Mülheim
Praktikum - IT Kundensupport (m/w/d)

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Praktikum - IT Kundensupport (m/w/d)

ECSO CLOUD2 days agoInternship

On-siteGerman requiredTech IT Support

Required skills

E-MailHardwareDokumentationTicketsystemSoftware

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Job description

ECSO CLOUD published this listing. We've added our own working-student context below — what this role means for your weekly hours, take-home pay and student visa as a student in Mülheim, Germany.

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Description provided by ECSO CLOUD

ECSO ist seit über zehn Jahren erfolgreich in der Bereitstellung von Cloud-Hosting- und Housing-Diensten tätig und betreut mehr als 100.000 Unternehmen weltweit. Mit besonderem Fokus auf Flexibilität, Datenschutz und Verfügbarkeit bieten wir unter fairen Marktbedingungen individuelle SLAs, eigenen IP-Netzwerke, sowie ausgezeichnete Reaktions- und Servicezeiten. Unsere Prozesse sind optimiert, unser Team ist an mehreren Standorten stets zur Stelle und wir denken schnell, effizient und zukunftsorientiert.

AUFGABEN

Unterstützung des IT-Support-Teams im täglichen Betrieb (1st & 2nd Level Support)
Annahme und Bearbeitung von Support-Anfragen per E-Mail und Ticketsystem
Installation, Konfiguration und Wartung von Hard- und Software
Fehleranalyse und -behebung in Zusammenarbeit mit erfahrenen Kolleg:innen
Dokumentation von IT-Prozessen und Supportfällen
Mitarbeit bei internen IT-Projekten und Rollouts

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Working student essentials

What this Tech internship in Mülheim means for you — pay rules, social contributions, and what international students should check before applying.

Weekly hours

Internships have no 20-hour cap, but a voluntary internship longer than three months generally has to pay at least the German minimum wage. Mandatory internships in your study programme are exempt.

Working student rules

Social contributions

Mandatory internships are largely exempt from social contributions. Voluntary internships are treated like regular employment once they run long enough, so contributions usually apply.

Check your insurance

International students

Non-EU students can work 140 full or 280 half days per year (raised from 120/240 in March 2024). A working student contract usually fits within this — confirm the exact limits printed on your residence permit.

Studying in Germany

Frequently asked questions

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