Working Student - Content & Knowledge Management (m/f/d)

Your Contribution

As a Working Student in our Knowledge Operations Team, you help turn complex product information into content that is clear, useful, and human.

You create and maintain content for our DISH Support Knowledge Base as well as Release Notes and Product Updates across 16 countries. Whether it is a tutorial, FAQ, or product update, your goal is to make information easy to understand and relevant for the people using our digital products.

AI is part of how we work. You will use AI tools and agents to support research, drafting, structuring, and improving content, while bringing the human judgment and copywriting skills needed to make great content actually feel human.

Menu of Responsibilities

In this role, you will:

• Create and maintain clear and engaging digital content such as tutorials, FAQ articles, Release Notes, Product Updates, and training materials.
• Turn complex product and technical information into simple, human-centered content that is easy to understand.
• Use AI tools and agents as part of your daily workflow to research, draft, structure, review, and improve content efficiently.
• Collaborate closely with stakeholders from Product, Marketing, Training, and Customer Success to continuously improve digital support and learning content.
• Document processes and product changes across different DISH products.
• Help identify and close knowledge gaps while improving how users find and consume information within the DISH Support platform.

Ingredients for Success

• Currently enrolled in a bachelor’s or master’s degree program.
• Very good copywriting skills and a good sense of how to make content clear, concise, and human.
• Confidence in English, both written and spoken, as this is our main working language.
• Curiosity and confidence in working with AI tools and agents, and a willingness to use them actively to improve the quality and efficiency of your work.
• An ability to understand complex or technical topics and explain them in a simple, user-friendly way.
• A proactive, structured, and reliable way of working. First exposure to content creation, knowledge management, digital products, or hospitality is a plus.

Recipe Card

DISH supports more than 410,000 customers across multiple countries with a diverse team representing over 34 nationalities. Our products range from reservation solutions to payment terminals, helping independent, small, and mediumsized restaurants digitize their businesses. With around 200 employees, we work closely with METRO and its country organizations to drive digital innovation and shape the future of the HoReCa industry.

Join our HoReCa Revolution

Great content is more than just correct information. It should be easy to understand, useful, and feel human.

Join DISH and combine your writing skills with the possibilities of AI to create content that supports restaurants across Europe every day.

Be one part of many chefs

GET THINGS DONE QUICKLY

Join our fast-paced environment where we push boundaries and actively challenge ourselves to digitise the HoReCa (Hotel, Restaurant, and Catering) world. By joining DISH, you will directly contribute to our goal of becoming a data-driven company within the METRO Growth Plan.

OWNERSHIP

At DISH, you own your projects, regardless of your job level. We encourage you to stand up for your ideas, think outside the box, and always question the status quo. Your unique perspective can make all the difference!

FLEXWORK

We know that life happens and we cater your needs to integrate work from where you work most productive – also up to 30 days working from abroad of Germany in specific countries.

INNOVATION & AGILE WORK

We understand the value of learning from mistakes and know that every setback is an opportunity for growth and improvement. In our agile working culture we learn from each other and embrace an entrepreneurial mindset.

DISHVERSITY

Join an international company with members from over 34 different cultures.

Together, we celebrate diversity and respect our multinational backgrounds.

DISHPOWERMENT

Our commitment extends beyond business success - we want our employees to thrive! We have got loads of opportunities for skill-building and career development. You are never alone, we have got your back! Whether it is your manager, your team, or colleagues from other departments, they are all here to empower you!

CUSTOMER CENTRICITY

Understanding our customer is essential. We are experts in the market and are passionate about creating digital solutions for our customers to truly live their passion. As part of #OneMETRO we run together and sCore together; wholesale to the max!

ON TOP BENEFITS:

• DISH Sports Club including on-campus Gym
• Corporate Benefits
• Access and employee discounts in METRO stores