Service Desk Engineer (Working Student - Part-Time)

COCUS is all about People! We are proud to deliver skilled services and products developed by great talent, with an attitude and ambition to work in innovative IT solutions. We are partnering with worldwide industry leaders and always looking for the brightest minds to have fun working on Digital & Cloud Solutions, Data Services, Connectivity and Security. Emotions are part of us; we encourage everyone to be what they truly are in our collaborative, informal, transparent, and open environment, where everyone can contribute to the path to achieve our goals as a Team!

What you will be doing:

We are looking for a Service Desk Specialist to provide first-level support for our enterprise observability platforms. You will:

• Work primarily focused on Splunk Cloud (80%) and additionally supports Elastic Cloud (20%).
• Act as the primary point of contact for platform users, supports access and role management, performs platform administration activities, and collaborates closely with Product Owners, Platform Engineers, Security teams, and customers to ensure smooth operation of the observability services.

What we are looking for:

• IT-related degree in progress.
• Confident on the Linux command line.
• Basic Git (commit, branch, merge request) knowledge.
• A conceptual grasp of authentication vs. authorization, users, groups and roles.
• Some query language (e.g. SQL, or SPL/KQL) knowledge.
• Clear written English for ticket communication.
• Reliability and fixed weekly availability.
• Strong customer service mindset.
• Excellent communication skills.
• Structured and process-oriented working style.
• Ability to prioritize and manage multiple requests.
• Analytical problem-solving skills.
• Team-oriented collaboration.

What we can offer you:

• An open and friendly corporate culture and an international work environment 
• A motivated, dynamic team and flat hierarchies 
• Opportunity to learn from experienced team
• Work with modern tools used by leading tech teams
• A part-time working student contract
• Flexible working hours and a hybrid working model that allows you to work in our office in Düsseldorf and remotely
• Modern and dog-friendly office in Düsseldorf 
• Free parking spaces on the office 
• Access to exclusive employee discounts from numerous brands and providers.

Interested? Apply through the link: https://talent.sage.hr/jobs/e48ce25d-d1e3-4894-be4b-2f72fb5c1324