Working Student (m/f/d) - Customer Success Management & Data/AI

Job Description

What you'll bring

You're studying Business Administration or a related field, looking to build experience in customer success and data-driven work. You're organised, collaborative, and comfortable turning information into clear outputs.

• A background in Business Administration or a comparable degree programme
• Advanced proficiency in Microsoft Excel for data handling and reporting
• A collaborative approach to working with customer-facing teams
• Customer Orientation - you keep the customer perspective in mind when shaping tools and content, strong organisational skills to manage several tasks in parallel
• Fluency in German and English is required for this role
• Location: Walldorf office

We also look for people who communicate clearly, keep the customer in mind, and enjoy finding smart solutions to problems - whatever stage of your career you're at.

In addition to the role-specific skills above, all student and early talent positions at SAP look for candidates who are open to working with AI tools - including agentic AI - to automate everyday tasks, prototype ideas, and build confidence in AI-assisted ways of working from day one.

What you'll build

You'll work alongside Customer Success Managers on real customer programmes and internal tooling projects. Your work directly supports how SAP customers adopt and use Data & AI solutions.

• Help plan and run customer events such as Innovation Days and workshops
• Build and maintain a central Data & AI Use Case database for customer and demo examples
• Develop BDC customer use cases in collaboration with the CSM team
• Plan and execute demand generation activities, including digital campaigns and lead generation
• Consolidate reporting tools and frameworks for customer success processes, including account planning and business review sessions
• Support the rollout and optimisation of CSM tooling to improve process efficiency

Where you belong

You'll join the Data & AI CSM team, part of SAP's Data & AI sales unit in MEE. The team helps customers get real value from SAP's Data & AI portfolio. When you join SAP, you'll be a part of SAP Next Gen - a global community of students and early professionals with access to mentors, development programmes, and peers. This role gives you direct exposure to enterprise customer engagements from day one.

Additional Information

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.