Working Student Customer Support and Process Automation (all genders) I am a WORKING STUDENT – what is your superpower?
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Gehalt
Nicht angegeben
Median für Operations in Frankfurt: 16,00 €/Std., aus 28 Werkstudentenanzeigen mit Gehaltsangabe der letzten 12 Monate. Gehaltsübersicht
Voraussetzungen
Studium: Wirtschaftsinformatik, BWL, Informatik oder vergleichbar · Immatrikulation erforderlich
Sprachen: Englisch fließend
Benefits
Flexible ArbeitszeitenJobticketSportangeboteKantine oder EssenszuschussKostenlose Getränke und SnacksTeam-EventsLaptop oder DiensthandyWeiterbildungArbeitgeber
Wir listen 2 offene Werkstudentenjobs und Praktika bei Lufthansa Group Digital Hangar. Seit April 2026 haben wir dort 4 weitere gelistet, die inzwischen geschlossen sind. Alle Stellen von Lufthansa Group Digital Hangar
Ähnliche Stellen
195 offene Stellen im Bereich Operations in Frankfurt
Davon: 10 % ohne Deutschkenntnisse, 27 % hybrid oder remote, 8 % mit Gehaltsangabe.
4 der 195 Stellen kommen ohne Deutsch aus und sind hybrid oder remote, darunter auch diese.
Skills laut Anzeige
Knowledge Base ManagementProcess AutomationLLM-based agentsReportingCase ClassificationDashboards
Stellenbeschreibung
Bewerbung vorbereiten Lebenslauf und Anschreiben passend zu dieser Stelle, kostenlos.
Beschreibung bereitgestellt von Lufthansa Group Digital Hangar
You are a digital pioneer? Ask yourself, “What would I do differently if I could change it?” Let’s turn your ideas into reality. Join a dynamic team of digital enthusiasts and professionals and be part of the creative and vibrant team spirit. Become part of the Lufthansa Group Digital Hangar in Frankfurt.
Tasks
As a WORKING STUDENT, I support our Value Stream Ancillaries in enhancing the Lufthansa Group's digital travel experience. My focus is on Customer Support & Refunds for 3rd Party Ancillaries and Lounges, combining daily operations with AI-driven process improvements.
What I’ll do:
- I manage daily customer support and refund cases for 3rd Party Ancillaries and Lounges
- I process refunds, resolve payment and booking issues, and coordinate with teams and partners
- I identify recurring issues and improve processes
- I collaborate with Product and Engineering to develop and implement AI solutions (e.g. LLM-based agents, automated case classification) that streamline our support and refund workflows
- I maintain knowledge bases and FAQs to improve self-service for customers and efficient case handling for our agents
- I support automation projects from prototype to launch and track their impact
- I contribute to reporting and dashboards on support and refund performance
- I work in an international, cross-functional Product Team and gradually take on further Ancillary services
Benefits
- Part-time models
- Hybrid working possible
- Special deals with selected partners
- Company sports / gym
- Free parking
- Flexible working hours
- Subsidized public transport
- Employee events
- Business cell phone / iPad
- Free snacks / drinks
- Development programs / Training options
- Cafeteria
- Mentoring
- Flight privileges
Requirements
What I’ll need:
- I am a student of (business) informatics, information systems, business administration, computer science or a comparable field – ideally already in my Master’s studies
- I will be enrolled during the whole period of the working student contract
- I have first practical experience from an internship, working student role or own project in a digital or IT environment – a strong plus, but not a must
- I am IT-affine and tech-savvy, curious about new tools, data and AI applications, and quick to pick them up
- I bring a high degree of initiative, proactivity and ownership, and enjoy driving topics forward independently
- I have an analytical, structured way of working paired with strong organizational and communication skills
- I have a very good command of English; German is a plus
Contact
Tim Römer
Es gelten:20-Stunden-Regel140/280-Tage-RegelWerkstudentenprivilegBrutto-Netto-Rechner
