Working Student - User & Customer Experience Research EMP (m/f/d)

Your mission

Purpose of the Position

You support us in making electric vehicle charging easier and more user-friendly. As part of our international EMP product team, you explore how customers use our offering, the challenges they encounter, and what we can improve.

You support user research from preparation and execution through to analysis. You work closely with our Product & UI/UX Designer and learn how customer feedback is translated into concrete product improvements.

Your Responsibilities

• You organize user interviews, surveys, and usability tests, including recruitment, scheduling, and materials.
• You contribute to interview guides, questionnaires, and test tasks and learn to design neutral, meaningful studies.
• You assist with interviews and tests, document observations, and take on smaller research tasks after onboarding.
• You test the app and prototypes in realistic scenarios such as finding chargers, registering, and charging.
• You analyze feedback from interviews, tests, and Customer Service and identify recurring needs and issues.
• You support survey and basic usage-data analysis with Product Design and Data Analytics.
• You present findings clearly in summaries, customer journeys, and product-team presentations.
• You maintain research documentation and make insights accessible across teams.
• You research user trends and comparable offerings and suggest further studies.
• You use approved AI tools for preparation and analysis and handle confidential and personal data carefully.

Your profile

• You are enrolled in a relevant degree program, such as Psychology, Human-Computer Interaction, UX Design, Social Sciences, Business, or a comparable field.
• You are interested in how people use digital products and want to understand the needs behind their behavior.
• You have initial knowledge of qualitative or quantitative research methods, for example from coursework or university projects.
• You work in a structured and careful manner and can distinguish observations from your own assumptions.
• You enjoy interacting with people, listen attentively, and can summarize insights clearly.
• You are confident using common office and collaboration tools. Initial experience with survey, analytics, or prototyping tools is an advantage.
• You work reliably and independently and proactively seek input from the team when questions arise.
• An interest in E-Mobility and digital customer experiences is welcome; specific industry experience is not required.
• You communicate confidently in English.

Why us?

• People take centre stage: Become part of a dynamic, ambitious and agile team that develops solutions for the eMobility market and be part of our EDRI events or the next after-work event
• With us, you get the best of both worlds - 100% start-up with the support of a large company
• The freedom you need: We offer you hybrid working with flexible working hours
• Competitive compensation and up to 30 days of vacation per year, depending on your weekly working hours
• You get everything you need to get started: onboarding with welcome gifts and all the hardware you need
• A unique work environment in the heart of Essen – with free drinks, snacks, and our very own coffee station

Contact

Diversity counts at E.ON. We welcome all people and are convinced that differences make us stronger. Become part of our inclusive and diverse corporate culture!

Seize the opportunity to become part of our E.ON Drive Infrastructure team and not only create prospects for the future of E.ON, but also for your own.

We look forward to getting to know you!

Sharin

Working Student

Do you have any questions or difficulties with your application? Please contact me at [email protected].