Job description
A11 posted this role. Below, we break down what it means for a working student in Berlin: your weekly hours, take-home pay and visa limits. You can also open ChatGPT or Claude with a ready-made prompt to tailor your CV, check your fit, draft a cover letter or prep for the interview.
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Description provided by A11
As a key growth accelerator, A11 partners with Europe’s most ambitious startups and scaleups, corporates, and SMBs to connect them with top-tier talent ready to make an impact.
We’re looking for a motivated Customer Success Intern (German Speaking) (m/f/d) to join and support the Customer Success team at one of our Ecosystem Companies.
As a Customer Success Intern, you’ll support the post-sales customer journey for the DACH market, helping to enhance customer lifetime value, improve customer experience, and contribute to the company’s market expansion.
Join the A11 Ecosystem – A next-generation supply chain platform, the company is redefining how one of the world’s largest industries sources, distributes, and finances materials. Engineered to unlock the full potential of global trade, it harnesses agentic AI and workflow automation to provide seamless, high-efficiency access to premium materials at scale. Since its commercial rollout, the platform has fueled exponential growth, optimizing procurement for thousands of businesses while setting new benchmarks for speed, transparency, and efficiency. Its competitive edge lies in full digitization and AI-driven supply chain management automation, eliminating inefficiencies and creating a direct, intelligent bridge between suppliers and buyers. With a team of 80+ FTEs across Europe (Berlin HQ), China, and India, the company is rapidly scaling toward profitability, driving triple-digit million GMV, and setting new industry standards in autonomous, AI-powered supply chain orchestration.
In This Role, You’ll
- Architect and implement a best-in-class post-sales strategy for the DACH market, serving as the expert for all customer-related initiatives and elevating customer lifetime value
- Proactively identify and resolve complex customer challenges, utilizing creative problem-solving to ensure customer satisfaction while leveraging insights to drive improvements
- Design, champion, and operationalize highly scalable processes that enhance customer experience, working in tandem with other internal teams to ensure operational excellence
- Manage end-to-end post-sales journeys, including onboarding, claims handling, and delivery issues, to ensure the successful resolution of customer queries, whether large or small
- Drive critical cross-functional alignment with Tech, Logistics, and other departments, ensuring customer insights directly inform roadmaps
- Execute high-touch, multi-channel communication, engaging directly with customers via phone and email to resolve inquiries and provide a premium support experience
- Enrolled in a university or recently graduated and looking to gain work experience in a fast-paced, venture-backed environment (minimum 6 months)
- Deeply curious and passionately aligned with the vision of hyper-growth startups, eager to contribute to scaling
- Motivated and passionate about new ideas, with a creative, solution-oriented mindset
- Excellent analytical and communication skills in German and English
- C1 German is required for this role
- Hands-on and execution-driven, ready to shape outcomes in a fast-paced environment
- Ready to make a significant impact on the customer success architecture and contribute directly to the company's mission in the DACH market
Benefits And Perks
- Fulfil a role with entrepreneurial freedom and take a pre-validated business model to the next level
- Join an experienced founding team of serial and 2nd-time founders
- Attractive base and bonus compensation program
- Collaborate with top-tier investors and angels (incl. various unicorn founders) as well as leading market experts
Our Commitment to Diversity and Inclusion
A11 is committed to diverse and equal opportunities hiring for all – applicants, candidates, and employees alike. We value humans – with all our glorious multifaceted backgrounds, perspectives, and experiences – and look forward to your application.
Working student essentials
What this Sales internship in Berlin means for you: the pay rules, the social contributions, and what international students should check before applying.
Weekly hours
Internships have no 20-hour cap, but a voluntary internship longer than three months generally has to pay at least the German minimum wage. Mandatory internships in your study programme are exempt.
Working student rulesSocial contributions
Mandatory internships are largely exempt from social contributions. Voluntary internships are treated like regular employment once they run long enough, so contributions usually apply.
Check your insuranceInternational students
Non-EU students can work 140 full or 280 half days per year (raised from 120/240 in March 2024). A working student contract usually fits within this — confirm the exact limits printed on your residence permit.
Studying in Germany
