Working Student - IT Support (m/f/x)

Department: Internal IT

Employment Type: Fixed Term - Part Time

Location: Mannheim

Compensation: €17.00 - €22.00 / hour

Description

In this position you’ll be part of our Internal IT team and help keep things running smoothly for our colleagues around the world at one of Europe’s fastest-growing sustainability tech companies with real responsibility from day one.

Your Responsibilities

• Handling and resolving support tickets, from hardware hiccups to access or license requests, and making sure colleagues get a quick and competent answer
• Supporting our onboarding process: preparing equipment and accounts for new joiners and being a helpful first contact for their IT questions
• Helping with everyday IT tasks like user and access management, device inventory, and keeping our knowledge base up to date
• Bringing in your own ideas to make our internal IT processes faster and smarter, like owning the implementation of AI-based automation-processes

Your Experience

• You are currently pursuing a Bachelor’s or Master’s degree, ideally in a technical field such as Business Informatics, Information Systems, Computer Science, or similar
• You have a solid understanding of common IT topics (e.g., Windows, macOS, Microsoft 365) and enjoy troubleshooting
• You communicate clearly and enjoy helping people, being able to explain IT topics to non-tech colleagues
• You work in a structured, reliable, and detail-oriented manner and know how to keep track of multiple tasks
• You like analyzing and optimizing processes with a focus on AI-based automation
• You’re proactive and can work independently, while also feeling comfortable asking the team for support
• English fluency required; German is a plus

Join us for this and more...

• A purpose-driven mission tackling complex sustainability challenges at a fast-growing unicorn company
• Hands-on experience in a modern, international IT environment, with real responsibility from day one
• A dynamic, collaborative work environment where your ideas are valued
• An internal student network with regular meet-ups that connect you with peers across departments, offer insights into different areas, and help you grow your network
• Fuel for your growth journey, both personally and professionally
• And of course – free drinks and snacks to keep you energized during your day