Working Student (f/m/d) - 1st & 2nd Level IT Support

About IONOS

At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

Join our Global IT Support (GITS) team at IONOS as a Working Student and help keep our colleagues productive. In this role, you will support daily IT operations at our Karlsruhe site, gain hands-on experience with hardware and standard workplace support processes, and learn how a modern IT service organization operates in practice.

Tasks

• Handle 1st and 2nd level support requests from employees via tickets, chat, and on-site, resolving them or escalating where needed.
• Set up, configure, and hand over laptops, monitors, and accessories, including onboarding and offboarding equipment workflows.
• Support hardware logistics, including stock keeping, order tracking, and asset inventory.
• Provide day-to-day support for standard workplace applications and operating systems (Windows, macOS).
• Create and maintain clear how-to guides and documentation in Confluence.
• Assist with meeting-room and AV equipment support.
• Contribute ideas to optimize support processes and explore internal AI tools to enhance operational efficiency.
• Support local IT projects and site migrations with documentation and coordination.

Qualifications

• Enrolled student in IT, Business Informatics, Computer Science, or a related field of study.
• Solid understanding of PCs, common operating systems (Windows, macOS), and standard office software.
• Service-oriented mindset with strong problem-solving skills and a structured, reliable way of working.
• Good command of both English and German (written and spoken).
• Initial experience in IT support, service desk environments, or ticketing tools (e.g., Jira, Confluence) is advantageous.
• Basic familiarity with Active Directory, device management, or ITIL principles is a plus.

Benefits

• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

Application Note

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.