Working Student (f/m/x) – Product Management

Your Mission

As a Working Student in Product Management, you will support our Direct (B2C) and Fleet (B2B) Product Managers in delivering an outstanding charging experience and smooth partner enablement.

This role bridges the gap between product operations and customer-facing processes, offering you hands-on experience and the opportunity to own smaller projects independently from end to end.

Direct (B2C) – Product Management

• Consolidating a regular competitor analysis on a monthly basis, covering product features, and promotional offers across key European markets - including structured product recommendations for the B2C channel

• Supporting the product team in evaluating new product concepts, feature ideas, and user experience enhancements based on market and user data

• Supporting the tracking and analysis of B2C customer loyalty rewards, monitoring redemption patterns and performance across different countries

• Supporting the preparation of go-to-market materials and internal product briefings for new B2C features or offers

• Assisting in user research preparation (e.g. survey drafting, data aggregation, synthesis of findings) to inform B2C product decisions

• Owning smaller projects independently end-to-end, including running promotional campaigns, improving a workflow, or setting up a KPI view and proposing next steps

Fleet (B2B) – Product & Customer Enablement

• Supporting end-to-end processing of new Fleet customer submissions: CRM updates, offer preparation and sending, and coordination of contract creation and dispatch

• Supporting customer onboarding and account setup in internal systems (e.g., user and business partner creation), including structured customer communication via email (status updates, follow-ups, missing information)

• Creating and maintaining clear documentation and lightweight process flows, turning recurring questions into structured, reusable guidance for customers and internal teams

• Supporting collaboration across Fleet Support, Sales/Account teams and Product

• Owning smaller projects independently end-to-end (e.g., improving a workflow, setting up a KPI view, cleaning up a documentation space, running a mini-analysis and proposing next steps)

• Currently studying towards a university degree in Business Administration, Business Informatics (Wirtschaftsinformatik), Industrial Engineering (Wirtschaftsingenieurwesen), or a related field of study

• You have a high affinity for the EV industry and its evolution

• You have good communication skills (internally & externally with B2B touchpoints)

• You have good organizational skills and a structured working style

• Your English is fluent

• You have good analytical skills and an independent work style

• You have good Microsoft Office skills incl. PowerPoint and Excel

• You are a highly motivated self-starter with a flexible, can-do attitude

• Previous working experience via internships will be considered a strong asset

• Experience with Jira and Confluence is appreciated

IONITY is a joint venture of the car manufacturers BMW Group, Ford Motor Company, Hyundai Motor Group, Kia, Mercedes-Benz AG and Volkswagen Group with Audi and Porsche, along with BlackRocks Climate Infrastructure Platform as financial investor.