MV Support Engineer Intern (Frankfurt)

Your mission

• Support the sales team in project feasibility assessment, product functionality testing, solution evaluation, and customer requirement clarification;
• Respond to technical inquiries during customer testing and assist in troubleshooting machine vision hardware and software issues;
• Support cross-functional communication and collaboration, and ensure product and technical requirements are communicated to headquarters in a timely manner;
• Assist with customer after-sales RMA cases and support quality issue traceability and related communication;
• Provide technical enablement for international colleagues and customers by preparing technical guides, FAQs, and instructional videos;
• Provide technical support for exhibitions, including material coordination, equipment commissioning, and on-site support.

Your profile

• Currently pursuing a bachelor’s degree or above in automation, mechatronics, optoelectronics, or a related engineering discipline; availability for an internship of at least 5 months;
• Basic knowledge of optics and electrical engineering, with familiarity in at least one programming language;
• Strong learning ability and a proactive, analytical mindset, with the ability to identify and solve problems effectively;
• Strong organizational, coordination, and communication skills, with a collaborative team-oriented mindset;
• Language requirements: Native-level Chinese; strong written and spoken English; German proficiency sufficient for use as a working language.

About Us

About Hikrobot

Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions, committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision, Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions.