Intern Customer Experience (f/m/d) @MYTHERESA

To support our Customer Experience team we are searching for a Intern Customer Experience (f/m/d) to be based in our Munich office

What You Will Do

• Evaluate customer needs through desk research and competitor benchmark in the luxury fashion industry
• Support the CX managers to review and optimize all customer communication materials to align with our tone of voice ensuring they are clear, concise, and emotionally resonant
• Create presentations of customer insights on a regular basis
• Manage smaller projects on your own
• Work with the large data sets in Excel, an alyzing different KPIs and driving own conclusions with the use of graphs and charts
• Create ongoing reports, analyzing survey results with deep understanding of customers' preferences
  
  

Who You Are

• Have advanced studies in economics, business or marketing
• Have affinity for E-Commerce and Customer Centric Marketing
• Analytical, very good Excel and advanced Powerpoint skills
• Have distinct organizing ability, independence and team player mentality
• Have a quick apprehension, proactivity and a hands-on mentality
• Have attention to details and willingness to take over responsibilities
• Have very good written and oral English skills, German is a plus
  
  

What We Offer

• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 2 days of vacation for every full calendar month of employment
• A monthly gross salary of 2,409.00€ for voluntary internships, or a monthly gross salary of 1,150.00€ for mandatory internships
• Discounted membership for selected sports platforms & gyms
• Discounted travel card
• Corporate Benefits Platform
• Access to LinkedIn Learning
• Individual support on mental health & well-being (e.g. compatibility work and family life)
  
  

Who We Are

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: InternWorkplace Type: Hybrid