Intern (m/f/d) Business Process & Digital Transformation

Grow Your Skills. Shape The World.

We are DHL Freight – a diverse team of over 9,000 road freight experts and certified logistics specialists from across cultures. Operating in more than 40 countries, we are proud to deliver best-in-class overland transport solutions to our customers.

We are always looking ahead – identifying new business opportunities and anticipating challenges early. Because for us, it’s not just about moving goods. It’s about shaping sustainable and forward-thinking ways to connect people and improve lives.

For our Head Office in Bonn, we are looking for an Intern (m/f/d) Business Process & Digital Transformation RFQ2IMPAT Workflow Management Project in part-time (20 hours/week)

Your key tasks in this role

• Support the design and enhancement of the RFQ2IMPAT workflow management tool by translating business requirements into solution concepts and process improvements.
• Develop and document new user requirements, business rules, approval flows, fields, forms and workflow logic tailored to DHL Freight processes.
• Create mock-ups, process diagrams, user stories and functional specifications for system development.
• Analyze existing DGF functionality and identify adaptation opportunities for Freight products, services and organizational structures.
• Coordinate and execute User Acceptance Testing (UAT), including test case creation, defect documentation and validation of implemented changes.
• Support data analysis, reporting requirements and dashboard concepts to improve visibility and management of tender and implementation activities.
• Prepare user documentation, training materials and communication packages for business users.
• Assist the project team during implementation, training sessions, pilot rollouts and ongoing process optimization.

This role offers the opportunity to actively shape a new workflow management platform that will become a key element of DHL Freight's future tender and implementation process.

Our perfect match:

• Ongoing Bachelor's or Master's studies in Business Administration, Business Informatics, Industrial Engineering, Data Analytics or a related field.
• Strong analytical and structured way of working.
• Interest in process design, digitalization and workflow automation.
• Confident use of Excel, PowerPoint and Microsoft 365.
• Ability to translate business needs into practical system requirements.
• Excellent communication skills in English.

Our Culture And Benefits

DHL Freight is certified as a TOP EMPLOYER® and a Great Place to Work – for good reason. Our culture is built on personal commitment: to our customers, to each other, to society, and to the environment.

We promote talent, recognize excellence, and create space for individual growth – within Germany, across business units, and worldwide. Diversity is part of who we are: we welcome applications regardless of gender, disability, background, religion, age, or sexual orientation.

What you can expect:

Comprehensive Benefits Package: We offer an attractive compensation package including retirement plans, bike leasing options, wellbeing programs, and a wide range of corporate discounts.

Global Exposure: Work in a truly global organization, collaborating with diverse teams and gaining valuable insights into international markets and best practices.

Work-Life Balance: Flexible working models, including mobile work options, help you balance your professional and personal commitments.

Continuous Learning & Development: We invest in your growth through training programs, workshops, and digital learning opportunities to continuously enhance your skills.

Career & Development Opportunities: Benefit from a wide range of development programs and international career opportunities across DHL Group.

Inclusion & Equal Opportunity: We actively foster an inclusive workplace and are committed to equal opportunities. We strongly encourage applications from people with disabilities.

Your contact:

Jona Schneider will be happy to answer your questions under +49 174 2477400

At DHL Freight, we believe growth happens together. Apply now and take the opportunity to develop across roles, functions, and borders

YOUR FUTURE, DELIVERED.

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