Working Student - Customer Success (f/m/d)

🤖 Become Part of the AI Revolution in the Industrial World

Are you ready to become part of a team that is transforming the industrial sector using the latest AI technologies? At remberg, we are revolutionizing how machines, equipment, energy systems, vehicles, buildings and much more are managed with our intelligent asset platform. As part of our team, you will help industrial companies unleash the power of AI to tackle their key challenges: Labor shortages, increasing asset complexity and global competitive pressures.

Supported by the visionary founders of category-defining businesses such as Celonis, UiPath, Personio and Forto, as well as leading investors like Earlybird, Speedinvest, Oxx, Acton, and Fly Ventures, remberg is positioned to be a category leader in Industrial AI.

YOUR ROLE

This position is office-based (hybrid) in Munich.

As a Customer Success Working Student, you will support our Customer Success team in ensuring that customers make the most out of the remberg software.

Your Responsibilities

• Customer Support & Help Center: Support with incoming support tickets, respond to customer inquiries, and keep our Help Center content up to date.
• Operational Tasks: Assist with forms, data imports and onboarding to-dos for new customers.
• Data & Analytics: Continuously develop and maintain our Amplitude dashboards and contribute to data-driven insights across the team.
• Presentations & QBRs: Support the team in preparing presentations for Quarterly Business Reviews (QBRs), Academy sessions, and other internal and external formats.
• Customer Success Initiatives: Contribute to initiatives that drive product adoption, identify upselling opportunities, and prevent churn. Act as the voice of the customer, helping to translate their needs into product requirements.
  
  

YOUR PROFILE

You thrive in a fast-paced, dynamic environment and have already demonstrated in a similar role that you can work independently, data-driven, reliably, and in a structured manner.

• Currently enrolled in at least the 3rd semester of a Bachelor’s program in business/social sciences, industrial engineering, or a comparable field of study.
• Strong analytical skills, a high level of responsibility, and a goal-oriented work style.
• High technical affinity; experience with tools like Amplitude, Airtable, or Intercom is a plus.
• Solid MS Excel skills and ideally a basic understanding of programming languages
• Fluency in German (C2) and English (C1), both written and spoken.
  
  

EVERYTHING YOU NEED TO THRIVE

• 💰 Competitive compensation package: Enjoy a salary, benefits, and equity, with annual reviews.
• 💻 State-of-the-art tools and equipment for a modern and efficient setup.
• 🍏 Health and wellness benefits: Access to Nilo Health, JobRad (bike leasing), and your choice between a GUUD card or Wellpass for sports and fitness.
• 🥨 Prime office location & culture: Our office is in the heart of Munich, near the main train station, making it easily accessible for commuters and travelers. Our office is always lively, with 3 days/week in the office.
• 🌞 Work-from-anywhere flexibility: You can work remotely for up to 3 months per year
• 🌴 Attractive Compensation & Benefits: In addition to a competitive salary, you’ll enjoy different company benefits and 30 vacation days (based on full-time work).
• 📚 Continuous learning: Get a €1,500 development budget plus 1 day of educational leave per year.
  
  

About Us

remberg is a fast-growing start-up based in Munich. Founded in 2018 as a spin-off from TU Munich & CDTM, we leverage AI to take the service, operation, and maintenance of all kinds of industrial assets – such as machinery and equipment – to an entirely new level. To date, we’ve raised €28 million in funding from investors like Earlybird, Speedinvest, Fly Ventures, and angel investors, including the founders of Personio and Celonis. Our 100+ customers, including Kärcher, OSRAM, Liqui Moly, Edding, and Knuspr, manage over 1 million different types of assets with our solution – making the digital transformation of the industry a reality.