Customer Support (m/f/d) – Working Student

Job description

 Remote / Hybrid

 Working hours: up to 20 hours/week

About the role

 Neurobites is a fast-growing startup developing functional chewing gum and food supplements designed to support focus, energy and performance. As our customer base grows, we're looking for a Working Student to join our Support team and help us deliver a fast, friendly and reliable experience to our customers.

You'll work closely with the team, gaining hands-on experience in customer communication, e-commerce operations, and problem-solving in a fast-paced startup environment.

Your responsibilities

• Respond to customer inquiries via email and our Zendesk customer support platform in a timely, friendly manner
• Handle order-related questions (shipping, returns, subscriptions, payments within internal ruleset and legal reasoning)
• Identify recurring issues and share feedback with the team to improve processes
• Help maintain and update FAQs, help center content and support templates
• Support with order management and troubleshooting in our shop system (e.g. Shopify)
• Collaborate with legal, marketing and operations to ensure a consistent, on-brand customer experience
• Assist with light admin and reporting tasks related to customer satisfaction

Qualifications

• Currently enrolled as a student
• Excellent written communication skills; a friendly, patient and solution-oriented mindset
• Comfortable working independently and managing multiple conversations at once
• Interest in startups, e-commerce and customer experience
• Basic familiarity with tools like Shopify, Zendesk, or similar is a plus (not required)
• Confident in AI tools
• Fluent in English; German is a plus

What we offer

• Steep learning curve and real responsibility from day one
• Personal and professional growth in a fast-growing startup
• Flexible working arrangement (remote, hybrid or in-office)
• Hands-on experience in customer experience and startup operations

Interested?

 Send us a short introduction along with your CV.

Please note that only selected applicants will be contacted for the next stage of the process.