Account Intern - 020

About the job

About The Job

Danone Specialized Nutrition South East Asia is seeking for Account Intern - O2O based in Vietnam. With our global presence, brands and business and our mission of bringing health through food to as many people as possible; we believe that people growth is a key asset to reach a sustainable business performance.

To succeed in this journey, we're looking for the right talent and personalities eager to bring their energy and ideas to a meaningful project. Take this opportunity to GROW together and experience a culture that empowers you to express your ideas and share what you're passionate about!

Account Intern - O2O

. O2O Operations Management & Execution: Develop and implement initiatives that drive customers from Online to Offline stores and vice versa; monitor, analyze the effectiveness of O2O campaigns and propose improvements.

. Data & Process Synchronization: Ensure product information, pricing, and promotions are accurately updated and synchronized across Online and Offline channels; identify and resolve data synchronization issues within systems.

. Cross-functional Collaboration: Work closely with the Marketing team to execute O2O promotional activities; support store teams by providing O2O process training and handling operational inquiries.

. O2O Promotion Planning: Plan and implement O2O promotional programs, including gift schemes and promotional campaigns.

. Partner & Vendor Coordination: Collaborate and work with partners (agencies, vendors) to ensure smooth operation of C2C stores on e-commerce platforms, as well as the execution of livestream sessions for shops.

. O2O Customer Care: Handle customer complaints and support requests related to O2O orders; ensure a seamless and consistent customer experience across Online and Offline channels.

. Reporting & Analysis: Prepare periodic reports on O2O performance (sales, conversion rates, customer satisfaction); provide improvement recommendations based on data analysis.

About You:

. Bachelor’s degree in Economics, E-commerce, Marketing, or a related field.

. 1–2 years of experience in E-commerce, Retail, or O2O is an advantage.

. Good understanding of omnichannel sales processes and order management systems.

. Strong communication and coordination skills; data-driven and analytical mindset.

. Proficient in Microsoft Office; experience with O2O management tools is a plus.

About Us:

Danone is a world leading food company built on three business lines; Specialized Nutrition, Waters and Fresh Dairy Products. Danone’s mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have to impact the world through their daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet, and this is what our new signature One Planet One Health embodies

Danone is committed to create and live an inclusive & diverse environment, which will drive our growth as a business, as teams, as members of communities & as individuals. Valuing diversity is recognizing and respecting human differences and similarities. Our aim is to ensure that all employees and applicants are given equal opportunity and that our organization is representative of our consumers and society

We commit to foster an inclusive working environment where we celebrate all types of diversity, both visible and invisible, which includes age, race, gender, nationality, disability, background, education, religion, beliefs, thinking style, perspectives and sexual orientation

We believe that our differences will make the difference

For more information, please visit our website at careers.danone.com/isea

What's next

Willing to start your meaningful journey? Hit the APPLY button! or you can contact us

Phung Tran (Ms)

Talent Acquisition & Learning Development Manager

Email: [email protected]