Working Student (Werkstudent:in) Operations & Customer Success (m/f/d)

Working Student (Werkstudent:in) Operations & Customer Success (m/f/d)

Remote · up to 20h/week during semester · start as soon as possible

About us

With RAKETENSTART we are building the digital operating system for founders and small businesses in Germany: from incorporating a GmbH to online notarization to everything that comes after with bookkeeping. What used to take weeks and cost a fortune at a law firm, we make fast, transparent, and affordable.

We do not scale by hiring more people for repetitive work. We scale by building AI agents that handle the routine, so our team can focus on the moments that actually need a human. You will work right at that line, where customer operations meet AI automation.

We are looking for someone who keeps every case in view, reads customer needs precisely, works with real accuracy, and wants to take on responsibility fast.

What you will do

You own the customer experience around our incorporation cases, with AI as your leverage:

* Coordinate notary appointments and keep a clear overview of where every case stands

* Answer customer questions in support: friendly, clear, and at eye level

* Handle account and data changes with care, because you work with sensitive customer data

* Use our AI tools to draft responses, triage cases, and spot issues before the customer gets nervous, then apply your own judgment on top

* Route legal questions to the responsible notary offices or the team, and make sure the customer always knows what happens next

* Document our processes and improve them whenever you see a better way

* Help us make our support AI smarter: you see which questions and workflows keep coming back and feed that straight into what we automate next

You will not mechanically process tickets. Every routine that does not need a human gets automated, and you help build that. Your value is in the cases that need judgment, and in making the automation better every week.

What you bring

* You are enrolled at a university

* You set a high bar for yourself and deliver on it

* You keep several cases in view at once and let nothing slip through

* You have a sharp feel for customer needs and meet each person where they are

* Accuracy is second nature to you, because in a legal context details are not optional

* You write clearly and reliably, in German at native level and in solid English

* You are curious about AI and comfortable using AI tools day to day, or eager to learn fast

* You work self-directed and ask when something is unclear

* A plus: you study law, business law, or something with a legal angle

What you get

* Full remote flexibility, with more hours possible during semester breaks

* Real responsibility from day one

* Hands-on experience at the intersection of legal tech, product, and applied AI

* A front-row seat to how AI agents are built and improved in a real product

* A small team, short paths, and the chance to shape our support system

* The option to grow into a full-time role after your studies

How to apply

Send your CV and a few lines to [email protected] with the subject "Working Student Ops". Tell us why you fit and when you can start, and answer one question: Describe a process you improved, at work, in your studies, or anywhere else. What was broken, and what did you change?

Bonus points if you tell us how you already use AI in your own work or studies.