WORKING STUDENT TECHNICAL CLIENT SERVICES (f/m/d)

Your Role

As a Working Student in the Technical Client Advisory Services team, you will be part of our diverse Trading Services Unit, assisting our global clients with their technical questions. You will work and learn from our senior Client Advisors to support our FX Trading Platform, using a variety of monitoring, investigation and communication tools.

Kindly note, this is an on-site position in Frankfurt / Main. 

Your Responsibilities

• Be the first point of contact for clients with technical issues or generic questions of a technical nature
• Record client issues and log the details in a ticketing system
• Prioritize important issues and pass on to the relevant technical teams
• Offer clients a standard solution to entry-level technical issues where possible, or pass the case onto the relevant team to further investigate
• Share with senior members of the team any risks that you might observe such that the relevant individual or team can take over the issue
• Take phone calls when other team members are busy and represent the TCAS team in a positive and professional manner
• Where any doubt or uncertainty exists, quickly escalate issues to senior team members
• Knowledge Management: Formal documents to be prepared to a professional standard
• Complex or difficult concepts, e.g. IT specs, to be explained in clear, succinct and effective terms.
• Presentations to follow “current” market branding requirements and formats

Your Profile

• Student of a computer-related, scientific or mathematical discipline (e.g. Computer Science, Engineering, Mathematics, Economics, Physics or similar)
• Demonstrable interest in any financial markets (any knowledge of Foreign Exchange and Money Markets) is highly desirable
• Demonstrable interest in any IT discipline (although not essential, any IT skills would be highly desirable
• Analytical thinker with a creative approach to problem solving 
• Good communication skills
• Able to remain calm when under uncertain of what to do and know who to ask for assistance
• Work with integrity and be reliable
• Self-reliable and proactive
• Good team worker
• Good verbal and written language skills in both English and German (at least B2), other language skills are a plus

Our Offer

• Bachelor / Master Thesis in consultation with the team
• Possibility for a permanent employment after successful graduation
• Performance appraisals on a regular base
• 360T Academy
• Frankfurt office located directly in the city center
• Social gatherings

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and is available immediately

How to Apply

If your background and qualifications meet these specifications, please forward your application including your salary expectation and the earliest starting date by clicking the “Apply” button.

Contact

Irune Del Buey
People & Culture Manager 
 
Send email
Grüneburgweg 16-18
60322 Frankfurt am Main

About us

360T is one of the globally leading trading platforms for Foreign Exchange (FX). As Deutsche Börse Group’s powerhouse for FX, 360T provides a web-based trading technology for over-the-counter (OTC) instruments, integration solutions and related services. Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, crypto assets, cash and money market products. With over 3,000 Buy-Side customers and more than 200 liquidity providers across 80 different countries, 360T is uniquely positioned to connect the global FX and Crypto industry.

Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in London (360 Trading Networks UK Limited), New York (360 Trading Networks Inc), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).