Vestacy - Customer Service Intern DE (all genders)

About us

Vestacy is a standalone company (carved out from Reckitt) with a clear purpose: to transform houses into homes. We’re home to some of the world’s most trusted brands (Air Wick, Calgon, Cillit Bang, and Mortein) helping millions of people care for the spaces they live in every day.

Backed by Advent, a leading global private equity firm, we have the freedom to think big and move fast. With almost 3,000 colleagues across 20+ countries, we see every person as a Founder, empowered to make bold decisions and shape what’s next.

We care for our company the way you care for your own home: with energy, passion, and pride. Here, you’ll find space to grow, opportunities to lead, and the support to thrive. Together, we’re building something extraordinary.

About our Supply Chain Department

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

If you're looking for a career in supply chain, there's no better place to be than Vestacy. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

To provide reliable, day‑to‑day operational support across order management, customer communication, and SAP‑based processes, ensuring smooth workflows and high service quality. Helps maintain accurate order data, supports issue resolution, and collaborates with internal teams and customers to keep operations running efficiently and strengthen overall customer satisfaction.

Your responsibilities

• Taking responsibility and carrying out your own projects

• Ensuring, processing, and managing incoming orders in SAP

• Checking all orders for correct delivery dates, item numbers, EAN codes, and minimum order quantities in coordination with the customer

• Processing complaints regarding quantity and price discrepancies in SAP

• Entering all reimbursements in SAP

• Supporting project development in close cooperation with other departments

• Preparation of quantity forecasts on the daily outgoing goods volume

• Coordination with logistics service providers for incoming and outgoing goods

• Ensuring the availability of goods through close cooperation with the complete supply team

• Research and data evaluation

The experience we're looking for

• Minimum Bachelor’s degree (min. Berufsakademie) in Business Administration, Logistics or engineering

• Strong analytical ability; analyze complex data, identify issues, explain variances and recommend solutions

• English: fluent; German fluent

• Influencing and communication skills

• Experience with SAP

• MS Office skills

• Cross-functional thinking

• Strong communication skills

• Team player

• Goal-oriented work approach

• High level of commitment

• Living our Core Values: Achievement, Entrepreneurship, Ownership, Partnership

Nice to have

• Relevant experience in supply chain management

• Commercial exposure and understanding of Supply Services

What we offer

We believe great work deserves great rewards. That’s why we offer numerous local benefits and global benefits designed to help you grow and thrive, such as career mobility opportunities, a referral program, access to our online learning academy, mental wellbeing support, and short-term bonus incentives.

Equality

We believe the best teams are built like great homes: on strong foundations and room to grow. That’s why we hire for potential as well as experience. If you resonate with our purpose, we encourage you to apply, even if you don’t tick every box. We’re committed to equal opportunity for all, regardless of age, ability, background, identity, or any other characteristic protected by law. Together, we create a space where everyone can thrive.