Collections Intern (m/f/d)

About the Role

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

We are on a steep growth curve and are looking for a highly motivated and detail-oriented Collections Intern to join our residential real estate team. The primary responsibility of this role is to manage the collection of overdue rent payments. The Collections Intern will play a key role in maximizing collection rates and maintaining positive tenant relationships where possible.

If interested, please send us your most updated CV in English.

Your Responsibilities

Collections Management:

• Proactively contact tenants with overdue rent via phone, email, and written correspondence to secure payment.
• Negotiate payment plans and settlements in accordance with company policies.
• Maintain accurate records of all collection activities, communications, and payment agreements.

Tenant Communication:

• Handle tenant inquiries and disputes professionally, seeking to resolve issues that may be causing payment delays.
• Issue formal notices in compliance with legal and regulatory requirements when necessary.

Coordination with Local Teams:

• Ensure local property teams are dispatched to conduct on-site visits for unresponsive tenants.
• Monitor and follow up on property visit reports to ensure accurate status updates.
• Act as a liaison between the central collections team and field operations to ensure timely and effective resolution of cases.

Reporting and Compliance:

• Prepare regular reports on collection activities, outstanding accounts, and recovery rates.
• Stay informed about local regulations regarding tenant rights and collection practices to ensure compliance.

Process Improvement:

• Identify and recommend improvements to the collections process to enhance efficiency and effectiveness.
• Assist in the development of standard operating procedures for collections and property visit coordination.

Your Qualifications

• Proven experience in collections, preferably in the residential real estate sector.
• Full-working proficiency in English and German is required, other European language is a plus.
• Some international background through work and/or study abroad is advantageous.
• Excellent written and verbal communication skills, including negotiation skills and the ability to handle difficult conversations with tact and professionalism.
• Strong MS Excel proficiency and other collections software and CRM systems (Salesforce, Freshdesk, etc.).
• Strong knowledge of tenant rights, eviction processes, and collection regulations.
• Problem-solving mindset with the ability to think creatively to resolve payment issues.
• Customer-focused mindset and a genuine passion for delivering exceptional member experiences.
• Self-accountable and able to work independently without well-worn paths or established protocols.
• Strong organizational skills and the ability to prioritize tasks effectively and comfortably in a fast-paced environment.
• Passion for real estate, shared living, and alignment with the Habyt mission.
• Flexibility to travel locally as needed to coordinate on-site visits.

What We Offer

• Welcome Package: Start your journey with us fully equipped—we'll provide the Habyt essentials and all the tech you need to get moving.
• Team Events: Connect and have fun with your colleagues at our regular, lively company events.
• Hybrid Work: We believe in flexibility and connection, promoting a positive work environment for everyone. With our hybrid model, you will work both from home and our centrally located office in the city.
• Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.
• Urban Sports Club Membership: Stay active with a subsidized Urban Sports Club membership.
• Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our co-living homes.
• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!