Stellenbeschreibung
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.
At TY, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.
Our products enable our customers to make guests happier, increase customer lifetime value and save unnecessary costs.
● Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
● Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
● AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Learn more about TrustYou at www.trustyou.com
If you share our passion for customer happiness and believe in the power to make an impact, you're in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.
Position: Working Student – People Operations
Location of the role: Munich, Germany (Remote)
Duration – 6 Months
We are looking for a motivated Working Student to support our People Operations & Culture team in daily activities. This role is ideal for students who want to gain hands-on experience in People Operations while working in a dynamic environment.
Key Responsibilities:
- Support with the onboarding and offboarding process for new and departing team members.
- Support with conducting regular "Employee happiness checks" and pulse surveys to monitor and improve the team spirit.
- Help in creating the essential documents, including work contracts and employer confirmations.
- Visit our Munich office regularly to manage physical mail and ensure smooth local operations.
- Plan and execute social events and gatherings specifically for our Munich-based team.
Requirements:
- Currently enrolled in a university program (e.g., HR, Business Administration, Psychology, or related field)
- Fluent in English, some knowledge of German is a plus
- Strong communication and organizational skills with attention to detail
- Comfortable working independently in a remote environment
- Ability to work flexibly across different tasks and priorities
- Previous experience in People Operations or a similar role is a plus.
- Nice to have: experience with AI automation and process optimization
And most importantly, what's in it for you...
- Working in a global, diverse, and collaborative team.
- Flexible working hours that allow you the freedom to shape your work-life.
- Remote-friendly environment.
- On-going training, and coaching.
- Celebrate in style at our team events (in-person and virtually).
- Social benefits and perks based on location.
P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.
If you are excited about this opportunity, join us! We look forward to your application and getting to know you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.